National Infrastructure Development Company Limited
Port of Spain
Job Description
<span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:115%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:="" calibri;mso-fareast-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;="" mso-ansi-language:en-tt;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">The Customer Service Supervisor supervises the terminals operations. The incumbent is responsible for supervising the customer service team in his/her delivery of excellent customer service. The incumbent is required to deal directly with all passengers and resolve customer service issues as they arise. He/she is responsible for delivering an exceptional and high-quality customer service experience that will contribute the retention and satisfaction of customers.</span>
Key and Critical Responsibilities
<p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt;mso-layout-grid-align: none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Supervises and coordinates activities of Customer Service Representatives engaged in customer service activities.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Delivers excellent customer service by providing information</span><span lang="EN" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en"="">, problem-solving, handling complaints</span><span lang="EN-US" style="mso-bidi-font-size:12.0pt;line-height:115%;mso-fareast-font-family: " times="" new="" roman";mso-bidi-font-family:"times="" roman";mso-ansi-language:="" en-us"="">. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Manages the ticket sales process in a transparent, accurate and efficient manner.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Reconciles and accounts for all sales, returns and cancellations on a daily basis.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt;mso-layout-grid-align:none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Observes and evaluates employees' performance.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt;mso-layout-grid-align:none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Issues instructions and assigns duties to employees.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt;mso-layout-grid-align:none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Trains new employees.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt;mso-layout-grid-align: none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Communicates with other departments and management to resolve problems.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt;mso-layout-grid-align: none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Interprets and communicates work procedures and company policies to staff.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt;mso-layout-grid-align: none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Assists Customer Service Representatives in resolving problems and completing work.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt;mso-layout-grid-align:none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Deals with irate customers; resolve complaints and answers questions of customers regarding services and procedures.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt;mso-layout-grid-align:none;text-autospace:none"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Oversees the cashier function, checks for accuracy and correct errors.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Builds and enhances customer relationships and support corporate marketing efforts. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:" times="" new="" roman";mso-bidi-font-family:="" "times="" roman";mso-ansi-language:en-us"="">Collaborates with a variety of functional areas, such as marketing and operations, to develop and provide service offerings which are responsive to customer needs.</span></p><p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span style="font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;="" letter-spacing:="" 0.4px;="" text-align:="" left;="" text-indent:="" -18pt;"="">Performs any other related duties as required.</span></p><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:="" en-gb;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""></span>
Key Competencies
<div> <span style="font-family: " work="" sans";"=""> </span><span style="font-family: " work="" sans";"=""> </span><table cellspacing="0" cellpadding="0" hspace="0" vspace="0" align="left"> <tbody><tr> <td valign="top" align="left" style="padding-top:0cm;padding-right:9.0pt; padding-bottom:0cm;padding-left:9.0pt"> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;<span style="font-family: " work="" sans";"="">&nbsp;&nbsp; </span></span></span><!--[endif]--><span style="line-height: 115%; font-family: " work="" sans";"="">Problem solving skills</span><span style="mso-bidi-font-size:12.0pt;line-height:115%;mso-bidi-font-family:" times="" new="" roman""=""><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol"><span style="font-family: " work="" sans";"=""></span><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " work="" sans";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%; font-family: " work="" sans";"="">Excellent oral and written communications skills</span><span style="mso-bidi-font-size:12.0pt; line-height:115%;mso-bidi-font-family:" times="" new="" roman""=""><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol"><span style="font-family: " work="" sans";"=""></span><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " work="" sans";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%; font-family: " work="" sans";"="">Excellent interpersonal skills, with the ability to build effective teams</span><span style="mso-bidi-font-size: 12.0pt;line-height:115%;mso-bidi-font-family:" times="" new="" roman""=""><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol"><span style="font-family: " work="" sans";"=""></span><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " work="" sans";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%; font-family: " work="" sans";"="">Friendly disposition</span><span style="mso-bidi-font-size:12.0pt;line-height:115%;mso-bidi-font-family:" times="" new="" roman""=""><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol"><span style="font-family: " work="" sans";"=""></span><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " work="" sans";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%; font-family: " work="" sans";"="">Time management skills</span><span style="mso-bidi-font-size:12.0pt;line-height:115%;mso-bidi-font-family:" times="" new="" roman""=""><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span></td></tr></tbody></table><span style="font-family: " work="" sans";"=""> </span></div><p><span style="font-family: " work="" sans";"=""> </span></p><p><span style="font-family: " work="" sans";"=""><br></span></p><p><span style="font-family: " work="" sans";"=""><br></span></p><p><span style="font-family: " work="" sans";"=""><br></span></p><p><span style="font-family: " work="" sans";"=""><br></span></p><p><span style="font-family: " work="" sans";"=""><br></span><span style="font-size: 12pt; line-height: 115%; font-family: " work="" sans";"=""><span style="transition-property: all; font-size: 13.3333px; letter-spacing: 0.4px; text-indent: -24px;"></span><span style="transition-property: all; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; letter-spacing: 0.4px; text-indent: -24px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span>Sound customer care background&nbsp;</span></p>