Ministry of Finance
Port of Spain
Job Description
<div>The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Ministry under the guidance and direction of a supervisor. Duties include: Installation and support of personal computers and related software; monitoring the operations of the Ministrys IT and networking Infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.&nbsp;</div><div><br></div><div><b>Minimum Experience and Training</b></div><div><br></div><div>Minimum of three (3) years' relevant technical experience.</div><div><br></div><div>Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</div><div><br></div><div><div><b>SUBMISSION OF APPLICATIONS</b></div><div><br></div><div>Applications must include a cover letter, which clearly indicates the position being applied for and should be addressed to:</div><div><br></div><div>The Permanent Secretary</div><div><br></div><div>Ministry of Finance</div><div><br></div><div>Eric Williams Finance Building</div><div><br></div><div>Independence Square</div><div><br></div><div>Port of Spain</div><div><br></div><div>It should also include your Curriculum Vitae (CV), academic qualifications and other relevant certifications, certificate of character or receipt (not older than six (6) months), one (1) work-related reference, and one (1) personal reference.</div><div><br></div><div>Note: All documents must be uploaded as a single pdf file (no greater than 2MB in size)</div></div><div><br></div><div><br></div>
Key and Critical Responsibilities
<div>Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results In accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records.</div><div><br></div><div>Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry security policy; and applies defined security controls to personal computers and related components.</div><div><br></div><div>Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches.</div><div><br></div><div>Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users.</div><div><br></div><div>Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures.</div><div><br></div><div>Receives and handles service desk and Incident management requests for IT and networking Infrastructure support following agreed procedures, and maintains relevant records.</div><div><br></div><div>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organisation.</div><div><br></div><div>Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures.</div><div><br></div><div>Performs other related duties as assigned.</div>
Key Competencies
<div>Knowledge of defined components of IT and networking Infrastructure.</div><div><br></div><div>Some knowledge of the principles, tools and techniques required for the management and control of ICT</div><div> within a government based or business organisation.</div><div><br></div><div>Some knowledge of project management tools and techniques.</div><div><br></div><div>Ability to install/remove hardware and software.&nbsp;</div><div><br></div><div>&nbsp;Ability to recognise and correct IT security breaches.</div><div><br></div><div>Ability to communicate effectively both orally and in writing.</div><div><br></div><div>Ability to operate as part of a team.</div><div><br></div><div>Ability to establish and maintain effective working relationships with colleagues.</div><div><br></div><div>Ability to interact positively with members of the public and external stakeholders</div>