Ministry of Social Development and Family Services
Port of Spain
Job Description
<span style="font-size: 16px;">An incumbent in this position is responsible for processing applications for public assistance, Senior Citizens Pension and other grants/assistance in accordance with relevant policies, procedures and legislation. Work involves interviewing applicants, assessing eligibility for various social grants and services, conducting home visits and means tests, creating and maintaining accurate case management files. The incumbent plays a critical role in ensuring that financial assistance is delivered efficiently, equitably, and in strict accordance with the Ministry's policies and procedures, serving as the frontline representative of the Ministry's commitment to social protection.&nbsp;</span>
Key and Critical Responsibilities
<p></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Scrutinize and verify all supporting documentation such as medical reports, financial statement and statutory declarations to determine applicant eligibility in accordance with established legal and policy guidelines.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Interviews applicants for public assistance, senior citizens pension and other financial grants and consults various sources to verify the information on the application form.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Conducts Means tests in accordance with relevant policies and procedures and in a timely manner.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Liaise with other government agencies such as Births Registry, Health, Police, other Ministries to conduct necessary background checks and cross-reference information provided by the applicant.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Liaise with other Government Ministries and relevant data sources to ensure that information such as Identification Card numbers, National Insurance numbers submitted by applicants are accurate.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Establish, maintain, and update secure, detailed, and current electronic and physical case files for all assigned clients, ensuring all correspondence and verification steps are logged and accessible for audit.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Receives complaints from members of the public, evaluates material/facts relevant to the complaints, draws conclusions, prepares and submits reports on finding with suitable recommendations to the Supervisor in a timely manner.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Conduct mandatory and scheduled home visits to clients' residences to verify living conditions, assess the socio-economic environment, and confirm facts relevant to the application (e.g., residency, family composition, presence of dependents).</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Prepare comprehensive written case assessments and recommendations for the approval or rejection of applications, ensuring clear and objective justification for the recommendation.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Submits weekly progress reports on the processing of applications for public and financial assistance.&nbsp;</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Prepare accurate daily, weekly, and monthly reports detailing the volume of applications processed, investigations conducted, and recommendations made.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Follow-up with clients to ensure that documents such as life certificates are submitted in a timely manner.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Clearly explain the application process, eligibility criteria, client rights, and the status of pending payments to applicants in an empathetic and professional manner.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Handle sensitive or contentious interactions with distressed or challenging clients professionally, utilizing de-escalation techniques where applicable.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Communicate with internal and external clients in a kind and courteous manner.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Identify complex client needs that extend beyond financial assistance (e.g., domestic violence, severe mental health issues, chronic housing instability) and facilitate appropriate referrals to specialized Divisions (e.g., Family Services) or external social support agencies.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Participate in reviews of the application process, recommending ways to improve efficiency, reduce client wait times, and enhance data collection accuracy.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"> Performs any other related work as may be required.</p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p><p class="MsoListParagraphCxSpFirst" style="margin-top:6.0pt;mso-add-space:auto; text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol"> </span></p>
Key Competencies
<p></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Knowledge of principles and practices in the area of social work.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Some knowledge of Public Service rules and regulations.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good skills in conducting structured, non-judgmental interviews to elicit accurate and complete information, often in sensitive circumstances.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good customer service skills.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good leadership and management skills.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good written and verbal communication skills.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good interpersonal skills.<b><u><o:p></o:p></u></b></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good investigative skills.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Good interviewing skills.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Demonstrated capacity for high levels of empathy, patience, and professional discretion when dealing with vulnerable populations and managing confidential client data.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to use objectivity and sensitivity in dealing with people.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to work independently.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:normal; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;font-family:" times="" new="" roman",serif"="">Ability to manage large volumes of case files, utilizing electronic databases, and meeting required deadlines for processing and reporting.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:normal; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;font-family:" times="" new="" roman",serif"="">Ability to do case management.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to submit assignments in a timely manner.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to deal tactfully with people at various levels, to gain their confidence.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to establish and maintain effective working relationships.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to maintain confidentiality in relation to client information.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to use to use a computer and access the internet and various search engines to conduct research.<o:p></o:p></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;line-height:115%; mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:12.0pt; line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif"="">Ability to use initiative to find solutions for work related issues.<o:p></o:p></span></p> <span style="font-size:12.0pt;line-height:107%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">Proficiency in the use of Microsoft Office Suite.</span><p></p><p><b style="letter-spacing: 0.4px;">MINIMUM EXPERIENCE AND TRAINING</b></p><p><span style="font-size:12.0pt;line-height:107%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">Training as evidenced by the possession of five (5) CXC O Level subjects including English Language and a Certificate in Social Work or a recognized Associate Degree or Bachelors degree in one of the Social Sciences; Social Work, Psychology, Sociology, Management.</span></p><p><span style="font-size:12.0pt;line-height:107%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">Experience in Social Work would be an asset.</span></p>