Job Description
The incumbent is required to support the daily operations of the AI Centre to which assigned. <div>S/He must provide direct over-the-counter servicing to public customers, who would require assistance in </div><div>the use of the equipment and services and/or guidance in how to transact e-Services.</div>
Key and Critical Responsibilities
Provides first line responses to general enquiries regarding ICT and Internet Use. <div> Assists in the planning, coordinating and managing of training sessions and workshops. </div><div> Receives, records, sorts and routes incoming and outgoing correspondence and other documents. </div><div> Composes and issues routine correspondence; also preparing drafts of more complex correspondence </div><div>and reports of meetings, conference etc. as directed. </div><div> Supports the preparation of brochures, simple reports, notices of matters arising at the Centre </div><div>assigned as directed by the Manager and ICT Technical Officer. </div><div> Maintains a file register of memoranda, letters, reports and other documents and the associated filing </div><div>system in keeping with established systems and procedures. </div><div> Generates a wide variety of documents such as letters, memoranda, minutes, reports, and </div><div>spreadsheets utilizing appropriate software. </div><div> Attends to queries and ascertains the business of callers and visitors and guides them accordingly. </div><div> Orders and maintains inventory of supplies and equipment for the Centre. </div><div> Liaises with and engages community members. </div><div> Operates and performs minor maintenance on equipment such as photocopiers, facsimile machines </div><div>and multimedia projectors as required in the day-to-day operations in the Access Centre. </div><div> Performing other related duties as assigned.</div>
Key Competencies
<p><b><u>KNOWLEDGE:</u></b></p><p>Knowledge of office etiquette, practices and procedures</p><p><b><u>SKILLS AND ABILITIES:</u></b></p><p> Ability to express ideas clearly and concisely, both in </p><p>writing and orally to diverse audiences. </p><p> Ability to establish and maintain effective professional </p><p>relationships and interact with different stakeholders. </p><p> Ability to use tact and diplomacy in the performance of duties. </p><p> Ability to present in a confident, credible and congruent </p><p>manner. </p><p> Ability and willingness to motivate and encourage buy in to </p><p>group processes. </p><p> Ability to observe and maintain confidentiality in the </p><p>performance of duties. </p><p> Ability to demonstrate sensitivity and skill in interacting with </p><p>people from a wide range of social, economic and cultural </p><p>backgrounds, and sensitivity in handling unforeseen matters </p><p>that arises before the service counters</p><p><b><u>Minimum Experience and Training:</u></b></p><p>Five (5) or more O'Levels including English;&nbsp;</p><p>Some work experience in customer servicing would be an asset; and&nbsp;</p><p>Applicants must reside in the La Costena, Penal community and provide proof of address to be considered for the position.</p><p><br></p>