Agricultural Development Bank of Trinidad and Tobago
Port of Spain
Job Description
To ensure that all user requests to the Information Technology Department are handled in a professional and timely manner.
Key and Critical Responsibilities
<ul><li>&nbsp;To manage all service/problem calls</li><li>&nbsp;To provide administrative support to the IT Unit</li><li><div>&nbsp;Perform any other duties related to the Finance Department as required to successfully achieve the department's objective</div></li></ul>
Key Competencies
1. Associate Degree in Information Systems, Information Technology, Computer Science or<div>&nbsp; &nbsp; Certification in A+, PC repair, Network</div><div>2. Working knowledge of fundamental operations of relevant software, hardware and other equipment</div><div>3. Knowledge and experience of customer service practices</div><div>4. Knowledge of current trends in Information Technology</div><div>5. Excellent Telephone Techniques, Oral &amp; Written communication skills</div><div>6. Related experience and training in troubleshooting and providing help desk support</div><div>7. At least 2-3 years experience in a related industry with considerable exposure to Computer Information support Services</div><div><br></div>