Regulated Industries Commission
Port of Spain
Job Description
General Accountability<div><br></div><div>Reporting to the Manager, Human Resource and Administration the Receptionist/Telephone Operator is generally accountable for the performance of routine clerical work such as typing, filing, scheduling, mail processing and other related work as required. The Receptionist/Telephone Operator primarily operates a multi-line telephone console, directs calls to various parties, takes messages, provides information to the public, greets the public and handle routine clerical work.</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div><br></div>
Key and Critical Responsibilities
1. Operates the multi-line telephone console, receives calls and gives accurate information to callers.<div><span style="letter-spacing: 0.4px;">2. Ensures that the Commissions PBX telephone system is attended to at all times during working hours.</span></div><div><span style="letter-spacing: 0.4px;">3. Screens calls where necessary, using good judgement and routes calls to appropriate destinations.&nbsp;</span></div><div><span style="letter-spacing: 0.4px;">4. Takes messages when required, obtaining and recording callers name, time of call and nature of business when appropriate and forwards messages without delay.</span></div><div><span style="letter-spacing: 0.4px;">5. Sorts outgoing mail, affixes accurate stamp amounts where necessary and records all outgoing mail.</span></div><div><span style="letter-spacing: 0.4px;">6. Greets the general public, staff and others in a pleasant, professional and courteous manner.</span></div><div><span style="letter-spacing: 0.4px;">7. Ascertains the nature of business and directs visitors or callers to appropriate department or person.</span></div><div><span style="letter-spacing: 0.4px;">8. Performs routine typing and filing when necessary.</span></div><div><span style="letter-spacing: 0.4px;">9. Maintains accurate records of all overseas calls made by employees.</span></div><div><span style="letter-spacing: 0.4px;">10. Assists with the requisitioning and distribution of stationery.</span></div><div><span style="letter-spacing: 0.4px;">11. Secures and maintains the Stamp Register.</span></div><div><span style="letter-spacing: 0.4px;">12. Receives, records and routes all incoming mail as directed.</span></div><div><span style="letter-spacing: 0.4px;">13. Operates office equipment such as fax and photocopying machines.</span></div><div><span style="letter-spacing: 0.4px;">14. Performs any other related duties as may be assigned from time to time.</span></div><div><br></div>
Key Competencies
<div><span style="letter-spacing: 0.4px;">Minimum Acceptable Academic/Technical/Professional Qualifications</span></div><div><span style="letter-spacing: 0.4px;">Five (5) CXC passes inclusive of Mathematics and English Language</span></div><div><span style="letter-spacing: 0.4px;">Minimum Number of Years of Relevant Experience</span></div><div><span style="letter-spacing: 0.4px;">Minimum of 2-3 years experience in a similar position</span></div><div><span style="letter-spacing: 0.4px;">Specific Skills/Experience and/or Knowledge</span></div><div><span style="letter-spacing: 0.4px;">Proficient in the use of Microsoft Office Suite</span></div><div>Pleasant personality and capable of using initiative to deal with trying situations</div><div>Multi-tasking skills</div><div>Excellent command of the English Language</div><div><br></div><div><br></div>