Job Description
<div>The Sales Assistant is generally responsible for providing administrative, customer service and&nbsp;<span style="letter-spacing: 0.4px;">sales support to facilitate the effective coordination of the Company's sales and activities. The&nbsp;</span><span style="letter-spacing: 0.4px;">Sales Assistant supports the Sales Supervisor and the wider Sales/Marketing function by&nbsp;</span><span style="letter-spacing: 0.4px;">processing customer orders, maintaining accurate customer and sales records, supporting customer&nbsp;</span><span style="letter-spacing: 0.4px;">enquiries and ensuring that sales-related documentation and follow-up activities are completed&nbsp;</span><span style="letter-spacing: 0.4px;">accurately and on a timely basis.</span></div>
Key and Critical Responsibilities
<ul><li>Receive and process customer orders and enquiries for National Quarries Company Limited products, ensuring that all relevant information is accurately recorded.</li><li><span style="letter-spacing: 0.4px;">Issue delivery notes and other approved sales documentation to customers.&nbsp;</span></li><li>Respond to customer enquiries regarding product availability, order status, balances and other routine sales-related matters.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Ensure that customer complaints and service issues are recorded and escalated to the&nbsp;</span>Commercial Manager.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Assist in maintenance of all customer records and data entry.&nbsp;</span></li><li>Assist in the preparation and distribution of customer statements for both prepaid and credit customers when necessary.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Assist in providing customers with account balances when necessary and in accordance&nbsp;</span>with approved procedures.</li><li><span style="letter-spacing: 0.4px;">Maintain accurate records of customer contacts, orders, quotations, complaints and&nbsp;</span>follow-up actions.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Assist the Account Executive with quotation preparation, customer follow-up, sales&nbsp;</span>documentation and other business development activities.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Monitor outstanding customer requests and follow up with relevant internal departments&nbsp;</span>to support timely resolution. </li><li>Assist with the preparation of monthly sales and activity reports and provide accurate&nbsp;<span style="letter-spacing: 0.4px;">information for sales monitoring.&nbsp;</span></li><li><span style="letter-spacing: 0.4px;">Maintain confidentiality and professionalism in all customer dealings and ensure that&nbsp;</span>customer information is handled appropriately.&nbsp;</li><li><span style="letter-spacing: 0.4px;">Perform any other job-related duties or functions as may be required from time to time by&nbsp;</span>the Commercial Manager.&nbsp;</li></ul><p></p>
Key Competencies
<ul><li>Good analytical skills. </li><li>Good management and organization skills. </li><li>Good customer relations and communications skills.&nbsp;</li></ul><p><br></p><p><b style="">Key Qualifications and Experience:</b></p><ul><li>Five (5) O Level subjects including Mathematics and English Language or any&nbsp;<span style="letter-spacing: 0.4px;">equivalent combination of training, qualifications and experience.</span></li><li><span style="letter-spacing: 0.4px;">Two (2) years experience in a customer service environment.&nbsp;</span></li></ul>