Equal Opportunity Tribunal
Chaguanas
Job Description
The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of&nbsp;<br>the Ministry/Department under the guidance and direction of supervisors. Duties include: installation and support of&nbsp;<br>personal computers and related software; monitoring of the operations of the Ministry/Departments IT and&nbsp;<br>networking infrastructure; assisting with the installation of computer room and networking infrastructure; and&nbsp;<br>responding to and addressing IT incident reports and requests for help.
Key and Critical Responsibilities
<ul><li>Recognises when an IT system/network /personal computer has undergone a security attack or when a&nbsp;<br>breach of security has occurred, and takes immediate action to limit damage in accordance with the&nbsp;<br>Ministry/Departments security policy; and applies defined security controls to personal computers and&nbsp;<br>related components.&nbsp;&nbsp;</li><li>Installs or removes hardware and/or software, using defined installation instructions and tools; tests and&nbsp;<br>corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in a&nbsp;<br>professional manner following agreed procedures; and updates related maintenance and configuration&nbsp;<br>records.&nbsp;&nbsp;</li><li>Monitors and logs the actual ICT services provided to users, compared to that required by service level&nbsp;<br>agreements, and liaises with supervisors in the resolution of any breaches.&nbsp;&nbsp;</li><li> Assists professional staff with the release and deployment of changes and updates to the live IT environment&nbsp;<br>by administering the recording of activities and results; and by assisting with early support activities such as&nbsp;<br>providing support advice to initial users.&nbsp;&nbsp;</li><li> Investigates minor security breaches with the IT infrastructure in accordance with established procedures,&nbsp;<br>takes defined corrective action, and updates relevant security records and documentation.&nbsp;&nbsp;</li><li> Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation&nbsp;<br>and problem resolution for the IT and networking infrastructure of the Ministry/Department.&nbsp;&nbsp;</li><li> Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed&nbsp;<br>operational procedures.&nbsp;&nbsp;</li><li>Receives and handles service desk and incident management requests for IT and networking infrastructure&nbsp;<br>support following agreed procedures, and maintains relevant records.&nbsp;</li><li>Performs other related duties as assigned.</li></ul>
Key Competencies
<ul><li>Knowledge of defined components of IT and networking infrastructure. </li><li>Some knowledge of the tools and techniques required for the management and&nbsp;<br>control of ICT within a government based or business organisation.&nbsp;</li><li> Some knowledge of project management tools and techniques.&nbsp;</li><li>Some knowledge of relevant Public Service rules and regulations, instructions and&nbsp;<br>procedures. </li><li>Ability to recognise and correct IT security breaches.&nbsp;</li><li> Ability to install/remove hardware and software.&nbsp;&nbsp;</li><li> Ability to communicate effectively both orally and in writing.&nbsp;&nbsp;</li><li>Ability to operate as part of a team. </li><li>Ability to establish and maintain effective working relationships with colleagues. </li><li>Ability to interact positively with members of the public and external stakeholders.</li></ul>