Job Description
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Perform the installation, configuration and maintenance of components of the communication infrastructure and information systems used by the Airports Authority and provide related services to airport tenants.<o:p></o:p></span></p>
Key and Critical Responsibilities
<ol style="margin-top:0cm" start="1" type="1"> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Install, troubleshoot and repair data and voice cabling infrastructure.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Install, configure, troubleshoot and maintain the local and wide area network communication systems.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Administer, install, troubleshoot and maintain components of the PBX telephone system.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Install and configure the software for the stated systems.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Analyse systems performance and makes adjustments for optimization and efficiency. Liaise with Vendor Support when necessary.<o:p></o:p></span></li> <li class="MsoNormalCxSpMiddle" style="text-align:justify;line-height:150%; mso-list:l0 level1 lfo1;tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Respond to service calls and diagnose the reported issues and provide timely updates to customers and Technical Help Desk.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Conduct preventative maintenance on communications hardware to ensure optimal uptime.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Assist the Supervisor in the preparation and update of documentation on the stated systems supported and associated processes or tasks.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Assist the Supervisor in the development and execution of projects related to the stated systems.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Escort and assist in the supervision of external contractors hired to conduct works on the stated systems and related services for airport tenants.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Provide timely reports and update of systems log books, service requests and incidents which may occur while on duty for escalation to supervisor.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Assist in the administration and/or support of the Authority's Information, Communication and Security Systems which include antivirus, user directory systems, office productivity applications, client/server systems, patch management, ID Badge and Access Control, Public Address (PA) and Video Surveillance systems based at ANRRIA.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Assist in troubleshooting and maintaining components of the paging or PA system.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Assist in support of the Video Surveillance System.<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Install, configure and troubleshoot the office productivity applications used by the Airports Authoritys users which include the Microsoft Office Suite (Word, Excel, Outlook, M.S. Access etc.)<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Coordinate and/or setup computer systems for workshops and training;<o:p></o:p></span></li> <li class="MsoNormal" style="text-align:justify;line-height:150%;mso-list:l0 level1 lfo1; tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt; line-height:150%;font-family:" arial",sans-serif"="">Coordinate efforts with tenants and contractors with respect to site surveys and planned works.<o:p></o:p></span></li> <li class="MsoNormalCxSpMiddle" style="text-align:justify;line-height:150%; mso-list:l0 level1 lfo1;tab-stops:list 36.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Perform other related duties that may be assigned.<o:p></o:p></span></li> </ol>
Key Competency
<p class="MsoNormalCxSpFirst" style="margin-left:42.55pt;mso-add-space:auto; text-indent:-18.0pt;line-height:150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Associate Degree in Information Systems or Electrical &amp; Electronic Engineering Technician Diploma or an equivalent combination of training and certification.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">2.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Training in PBX administration and telephony systems maintenance.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">3.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Training or certification (e.g. CCNA) in the design and implementation of <st1:stockticker w:st="on">LAN</st1:stockticker>/WAN communication systems and the standard communication protocols.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">4.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><!--[endif]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Training or a working knowledge in the administration of a MS Windows operating system environment will be an asset.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">5.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Three (3) years of work experience in the administration and support of <st1:stockticker w:st="on">LAN</st1:stockticker>, WAN and telephony communication systems.</span></p><p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="text-indent: -18pt; letter-spacing: 0.4px; font-size: 11pt; line-height: 150%; font-family: Arial, sans-serif;">6.</span><span style="text-indent: -18pt; letter-spacing: 0.4px;">&nbsp;</span><span lang="EN-US" style="letter-spacing: 0.4px; text-align: justify; text-indent: 3.3pt; font-size: 11pt; line-height: 150%; font-family: Arial, sans-serif;">Good communication skills.</span><br></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: 3.3pt;line-height:150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">7.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Good methodical troubleshooting and logical thinking skills.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: 3.3pt;line-height:150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">8.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Team player.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:18.0pt;text-align:justify;text-indent: 3.3pt;line-height:150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif;="" mso-fareast-font-family:arial"="">9.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"="">Good writing skills pertaining to documentation.<o:p></o:p></span></p> <p class="MsoNormalCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto; text-indent:3.3pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:" arial",sans-serif;mso-fareast-font-family:="" arial"="">10.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;&nbsp;</span></span><span lang="EN-US" style="font-size:11.0pt; font-family:" arial",sans-serif"="">Willingness to work outside of normal business hours and on-call when necessary.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:42.55pt;text-indent:-18.0pt;line-height: 150%;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><span lang="EN-US" style="font-size:11.0pt;line-height:150%;font-family:" arial",sans-serif"=""><o:p></o:p></span></p>