Information and Communication Technology (ICT) Technician III

Key and Critical Responsibilities

<p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Provides strong technical hardware, software and network assistance and maintenance to all end users in the shortest possible time.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Contributes towards minimizing down-time and helps achieve the most efficient use of technology available.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Documents all questions and incidents with detail, for both accurate metrics and to help build a rich ICT knowledge base.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Assists in the customization and adaptation of existing hardware/software to meet users requirements.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.0pt; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;line-height:normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Connects users to networks.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.0pt; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;line-height:normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Executes schedules and protocols developed for backups, maintenance and training.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.0pt; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;line-height:normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Transfers basic knowledge to the users and training on the use of new equipment.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify;line-height:16.9pt"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Maintains confidentiality with regard to the information being processed, stored or accessed by the network.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.0pt; margin-left:17.85pt;text-align:justify;text-indent:-17.85pt;line-height:normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Performs related work as required.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height: normal"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; letter-spacing: 0.3pt;"><span style="font-family: " times="" new="" roman";"="">Ability to perform duties according to assigned rosters or plans that can be formulated in times of authorized service exigencies.</span><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.0pt; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;line-height:normal; mso-list:l0 level1 lfo1"><span style="font-family: " times="" new="" roman";"=""> </span><span style="font-size: 11.5pt; line-height: 115%; font-family: " times="" new="" roman";="" letter-spacing:="" 0.3pt;"="">Ability to use the relevant computer applications related to job functions.</span></p>