Ministry Of Homeland Security
Port of Spain
Job Description
The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Ministry/Department under the guidance and direction of a supervisor. Duties include: installation and support of personal computers and related software; monitoring the operations of the Ministry/Departments IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.
Key and Critical Responsibilities
Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records. <div> Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry/Departments security policy; and applies defined security controls to personal computers and related components </div><div> Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches. </div><div> Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users. </div><div> Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures. </div><div> Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records. </div><div> Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organisation. </div><div> Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures. </div><div> Performs other related duties as assigned. </div><div><br></div>
Key Competencies
Knowledge of defined components of IT and networking infrastructure. <div> Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organisation. </div><div> Some knowledge of project management tools and techniques. </div><div> Ability to install/remove hardware and software. </div><div> Ability to recognise and correct IT security breaches. </div><div> Ability to communicate effectively both orally and in writing. </div><div> Ability to operate as part of a team. </div><div> Ability to establish and maintain effective working relationships with colleagues. </div><div> Ability to interact positively with members of the public and external stakeholder </div><div><br></div>