General Manager Quality & Risk Management

Key and Critical Responsibilities

<p>Demonstrates effective and inspiring leadership to ensure that the Quality Department is highly effective and efficient to impact on the SWRHAs success.</p><p> </p><div>Develops and implements strategic quality and risk management policies and plan congruent with the SWRHAs strategic plan and business plan.</div><div><br></div><div> </div><div> Leads the development of Quality Improvement (QI) targets and indicators for approval of the Board and inclusion in the RHA Annual Fiscal Plan utilizing outputs of audits, surveys, reviews and client feedback.</div><div><br></div><div> </div><div>Provides leadership and advice in the implementation of a quality and enterprise risk management programme and the provision of an effective and proactive quality audit function.</div><div><br></div><div> </div><div>Provides quality management training and development initiatives, to be delivered by self and others, to assist in raising the awareness of control, compliance and quality risk management standards. This training is designed to assist staff to take ownership for the management of quality and risk and controls relevant to their spheres of responsibility.</div><div><br></div><div> </div><div>Monitors and reports on all adverse events that are consistent with the Ministry of Health Adverse Events Policy and Guidelines.</div><div> </div><div><br></div><div>Collaborates with Heads of Departments to ensure quality improvement and risk management policies and procedures are incorporated in existing systems and processes (activities).</div><div> </div><div><br></div><div>Leads the internal quality audit function throughout the region to ensure that quality audits are fully utilized to identify and report on compliance status, effectiveness, reliability, efficiency and safeguarding effectiveness of the SWRHAs policies, procedures, controls and processes with relevant legislation and standards.</div><div><br></div><div> </div><div>Provides information and quality management reports to the Chief Executive Officer, Board of Directors and other appropriate executive committees which can be utilized to assess the performance of the departments/services, the achievement of the agreed strategies and support the long term management decisions.</div><div><br></div><div> </div><div>Collaborates with Heads of Department and the Human Resources Department, in identifying the training and developmental priorities to ensure that staff are adequately skilled to meet the present and future requirements of the SWRHA.</div><div><br></div><div> </div><div>Develops, implements and maintains a monitoring system that ensures consistent quality customer service within the regulatory framework including best practice customer service policies and procedures.</div><div><br></div><div> </div><div>Collaborates with the Microbiologist in respect of risk management functions as they relate to infection prevention and control.</div><div><br></div><div>Prepares monthly/quarterly reports on the QIP for the Management Executive and Board as well as the Ministry of Health.</div><div><br></div><div> </div><div>Collaborates with the Policy Planning and Research Departments in the conduct of its monitoring, review and surveillance functions including performance reviews of systems and services.</div><div><br></div><div> </div><div>Performs related duties as assigned. </div><div><br></div><div> </div><p></p>