Job Description
<p><span lang="EN-GB" style="font-size:9.5pt;line-height: 115%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-ansi-language:en-gb;mso-fareast-language:en-gb;mso-bidi-language:ar-sa"=""><b>All applications must include a Cover Letter (addressed to the Manager Human Resources, Legal Aid and Advisory Authority, No. 23, Stanmore Avenue, Newtown, 190210), Curriculum Vitae`, a copy of all relevant Certificates.&nbsp;</b></span></p><p><span lang="EN-GB" style="font-size:9.5pt;line-height: 115%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-ansi-language:en-gb;mso-fareast-language:en-gb;mso-bidi-language:ar-sa"=""><span lang="EN-GB" style="font-size: 9.5pt; line-height: 115%; color: rgb(1, 1, 1);">The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Legal Aid and Advisory Authority under the guidance and direction of the ICT Manager.</span><b><br></b></span></p>
Key and Critical Responsibilities
<ul><li><span style="font-family: " times="" new="" roman";"="">Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records. </span></li><li><span style="font-family: " times="" new="" roman";"="">Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry/Department's security policy; and applies defined security controls to personal computers and related components </span></li><li><span style="font-family: " times="" new="" roman";"="">Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches. </span></li><li><font face="Times New Roman">Assists professional&nbsp;staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users.</font></li></ul>
Key Competencies
<ul><li><span style="font-family: " times="" new="" roman";"="">Knowledge of defined components of IT and networking infrastructure. </span></li><li><span style="font-family: " times="" new="" roman";"=""> Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organisation.</span></li><li><span style="font-family: " times="" new="" roman";"="">Some knowledge of project management tools and techniques.&nbsp;</span></li><li><span style="font-family: " times="" new="" roman";"="">Ability to recognise and correct IT security breaches</span><br></li></ul>