Information and Communication Technology Technician I

Key and Critical Responsibilities

<p><b><u>THE CORE FUNCTIONS INCLUDE BUT NOT LIMITED TO THE FOLLOWING:</u></b></p><ul><li>Provides strong technical hardware, software and network assistance and maintenance to all end users in the shortest possible time.</li><li>Contributes towards minimizing down-time and helps achieve the most efficient use of technology available.</li><li>Documents all questions and incidents with detail, for both accurate metrics and to help build a rich ICT knowledge base.</li><li>Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user. </li><li>Assists in the customization and adaptation of existing hardware/software to meet users requirements.</li><li>Connects users to networks.</li><li>Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness.</li><li>Executes schedules and protocols developed for backups, maintenance and training.</li><li>Transfers basic knowledge to the users and training on the use of new equipment.</li><li>Maintains confidentiality with regard to the information being processed, stored or accessed by the network.</li></ul>