Ministry of Defence
Port of Spain
Job Description
The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Ministry/Department under the guidance and direction of supervisors. Duties include: installation and support of personal computers and related software; monitoring of the operations of the Ministry/Departments IT and networking infrastructure; assisting with the installation of computer room and networking infrastructure; and responding to and addressing IT incident reports and requests for help.
Key and Critical Responsibilities
<ul><li>Recognizes when an IT system/network /personal computer has undergone a security attack or when a breach of security has occurred, and takes immediate action to limit damage in accordance with the Ministry/Departments security policy; and applies defined security controls to personal computers and related components.&nbsp;</li><li>Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in a professional manner following agreed procedures; and updates related maintenance and configuration records.</li><li>Monitors and logs the actual ICT services provided to users, compared to that required by service level agreements, and liaises with supervisors in the resolution of any breaches.&nbsp;</li><li>Assists professional staff with the release and deployment of changes and updates to the live IT environment by administering the recording of activities and results; and by assisting with early support activities such as providing support advice to initial users.&nbsp;</li><li>Investigates minor security breaches with the IT infrastructure in accordance with established procedures, takes defined corrective action, and updates relevant security records and documentation.&nbsp;</li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the Ministry/Department.&nbsp;</li><li>Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures.&nbsp;</li><li>Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records.</li><li>Performs other related duties as assigned.</li></ul>
Key Competencies
<ul><li>Knowledge of defined components of IT and networking infrastructure.</li><li>Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.</li><li>Some knowledge of project management tools and techniques.</li><li>Some knowledge of relevant Public Service rules and regulations, instructions and procedures.</li><li>Ability to recognize and correct IT security breaches.</li></ul><ul><li>Ability to install/remove hardware and software.&nbsp;</li><li>Ability to communicate effectively both orally and in writing.&nbsp;</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact positively with members of the public and external stakeholders.</li></ul><p><br></p><p><b><u>MINIMUM EXPERIENCE AND TRAINING&nbsp;</u></b></p><ul><li><span style="letter-spacing: 0.4px;">Minimum of three (3) years' relevant technical experience.</span></li><li>Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.&nbsp;</li></ul>