Ministry of Transport and Civil Aviation
Port of Spain
Job Description
<ul><li>Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff.</li><li>Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation.</li><li>Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.</li><li>Monitors and logs the actual service provided to users against that required by service level agreements.</li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution.</li><li>Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records.</li><li>Performs other related duties as assigned.</li></ul>
Key and Critical Responsibilities
<ul><li>Knowledge of computer operations functions.</li><li>Some knowledge of the tools and techniques required for the management and control of ICT within an organisation.</li><li>Some knowledge of project management tools and techniques.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact with members of the public and external stakeholders.</li></ul>
Key Competencies
<b>MINIMUM EXPERIENCE AND TRAINING</b><ul><li>Minimum of three (3) years of relevant technical experience.</li><li>Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul>