Ministry of Finance
Port of Spain
Job Description
<div>The<span style="white-space:pre"> </span>incumbent<span style="white-space:pre"> </span>is<span style="white-space:pre"> </span>required<span style="white-space:pre"> </span>to<span style="white-space:pre"> </span>provide<span style="white-space:pre"> </span>operational<span style="white-space:pre"> </span>support<span style="white-space:pre"> </span>functions<span style="white-space:pre"> </span>for<span style="white-space:pre"> </span>the<span style="white-space:pre"> </span>ICT<span style="white-space:pre"> </span>infrastructure of a Ministry/Department/Division under the guidance and direction of supervisors. Duties include: assisting with software development and testing under supervision; performing defined operational procedures including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided.</div><div><br></div><div><b>SUBMISSION OF APPLICATIONS</b></div><div>All applications must include a cover letter, which clearly indicates the positions being applied for and should be addressed to:&nbsp;</div><div><br></div><div><b>The Permanent Secretary</b></div><div><b>Ministry of Finance</b></div><div><b>Attention: Director, Human Resources</b></div><div><br></div><div>Your cover letter together with your Curriculum Vitae, academic qualifications and other relevant certifications, two (2) work-related references, one (1) personal letter of recommendation, and a Police Certificate of Character, or receipt thereof (no later than six (6) months old), must be uploaded as a <b>single pdf file</b> (no greater than <b>2MB </b>in size).</div><div><span style="letter-spacing: 0.4px;"><br></span></div><div><span style="letter-spacing: 0.4px;"><b>MINIMUM EXPERIENCE AND TRAINING:</b></span></div><ul><li>Minimum of three (3) years of relevant technical experience.</li><li>Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul>
Key and Critical Responsibilities
<ul><li><span style="letter-spacing: 0.4px;">Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff.</span></li><li>Supports the information content and&nbsp;publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation.</li><li>Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.</li><li>Monitors and logs the actual service provided to users against that required by service level agreements.</li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution.</li><li>Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records.</li><li>Performs other related duties as assigned.</li></ul>
Key Competency
<div><span style="letter-spacing: 0.4px;"><u>Knowledge</u>&nbsp;</span></div><ul><li>Knowledge of computer operations functions.</li><li>Some knowledge of the tools and techniques required for the management and control of ICT within an organisation.</li><li>Some knowledge of project management tools and techniques.</li></ul><div><span style="letter-spacing: 0.4px;"><u>Skills and Abilities</u></span></div><ul><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact with members of the public and external stakeholders</li></ul>