Job Description
<p><span lang="EN-TT" style="font-size: 10pt; line-height: 110%; font-family: " times="" new="" roman";"=""><b>JOB SUMMARY</b></span></p><p><span lang="EN-TT" style="font-size:12.0pt;line-height: 110%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-ansi-language:en-tt;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">The incumbent is required to p</span><span lang="EN-TT" style="font-size:12.0pt; line-height:110%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:="" calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:en-tt;mso-fareast-language:="" ja;mso-bidi-language:ar-sa"="">rovide technical services in the management, operations and maintenance of the computer network hardware and software, intranet, internet, portal, communications, LANs, WANs and related connectivity infrastructure of the Ministry/Department. Duties include: operating and maintaining network and connectivity components; monitoring network security; resolving network problems and service incidents; and supervision of Technical and Support Staff as required</span><span lang="EN-TT" style="font-size:12.0pt; line-height:110%;font-family:" times="" new="" roman",serif;mso-fareast-font-family:="" calibri;mso-ansi-language:en-tt;mso-fareast-language:en-us;mso-bidi-language:="" ar-sa"="">.</span><br></p>
Key and Critical Responsibilities
<ul><li><div>&nbsp; &nbsp;<b> DUTIES AND RESPONSIBILITIES</b></div><div><b><br></b><span style="letter-spacing: 0.4px;">&nbsp; &nbsp;&nbsp;</span><span style="letter-spacing: 0.4px; font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;"="">Applies and maintains specific security controls to the network and connectivity infrastructure, as defined by the Ministry/Departments policy and standards, to enhance resilience </span><span style="letter-spacing: 0.4px;">&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="letter-spacing: 0.4px; font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;"="">to unauthorised access.&nbsp;</span></div></li> <ul><li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Maintains knowledge of specific technical specialisms in the areas of networking and connectivity, provides advice regarding their application, and utilises this knowledge in performing job duties.<o:p></o:p></span></li></ul> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Assists with the project management of defined networking and connectivity projects, including identifying and mitigating project risk, ensuring quality in project delivery, and managing assigned resources. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Delivers learning activities, such as training, to a variety of audiences in areas of technical specialisation and for assigned projects. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Installs, tests, corrects, commissions/decommissions networking and connectivity infrastructure in accordance with defined procedures and instructions, and maintains accurate service and support records. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Monitors service level delivery metrics and liaises with supervisors to ensure that service level agreements for the networks and related infrastructure are not breached. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Investigates minor security breaches with networks and connectivity infrastructure in accordance with established procedures, takes necessary corrective action, and maintains relevant security records and documentation. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Carries out agreed operational procedures, and maintenance and installation work, on the network and connectivity infrastructure of the Ministry/Department. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Identifies and resolves network problems following agreed procedures and assist with monitoring and reporting on performance using network management software and tools.<o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Assists with the investigation and resolution of problems with networking infrastructure and services, and assists with the implementation of preventative measures to address future issues. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Receives and handles service desk and incident management requests for network and connectivity infrastructure support following agreed procedures, and maintains relevant records. <o:p></o:p></span></li> <li class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height: normal;mso-list:l0 level1 lfo1"><span lang="EN-TT" style="font-size:12.0pt; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;="" mso-fareast-language:en-us"="">Supervises technical and support staff engaged in performing duties related to particular specialisation.&nbsp;<o:p></o:p></span></li> </ul><p style="margin-bottom: 0.0001pt; line-height: normal;"><span lang="EN-TT" style="font-size:10.0pt; mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family: Calibri;mso-fareast-language:EN-US"><span style="font-family: " times="" new="" roman";"=""> </span><o:p></o:p></span></p>
Key Competency
<p></p><p class="MsoNormalCxSpFirst" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><b><span lang="EN-TT" style=""><span style="font-family: " times="" new="" roman";="" font-size:="" 7pt;="" font-variant-numeric:="" normal;="" font-variant-east-asian:="" font-variant-alternates:="" font-size-adjust:="" none;="" font-kerning:="" auto;="" font-optical-sizing:="" font-feature-settings:="" font-variation-settings:="" font-variant-position:="" font-stretch:="" line-height:="" normal;"="">&nbsp;</span></span><span style="font-family: " times="" new="" roman";"="">KNOWLEDGE&nbsp;</span></b></p><p class="MsoNormalCxSpFirst" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><span style="font-family: " times="" new="" roman";"=""><br></span></p><p class="MsoNormalCxSpFirst" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><span style="font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;="" letter-spacing:="" 0.4px;="" text-indent:="" -0.25in;"="">Knowledge of defined components of networking and communications infrastructure.</span><br></p><p></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Knowledge of project management tools and techniques.<o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.<o:p></o:p></span></p><p> <span lang="EN-TT" style="font-size:12.0pt;line-height:110%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-ansi-language:en-tt;mso-fareast-language:="" en-us;mso-bidi-language:ar-sa"="">Some knowledge of relevant Public Service rules and regulations, instructions and procedures.</span></p><p><font face="Times New Roman, serif"><span style="font-size: 16px;"><b>SKILLS AND ABILITIES</b></span></font></p><p class="MsoNormalCxSpFirst" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to supervise technical and support staff.<o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to think creatively and to implement IT connectivity solutions.<o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to manage networking and communications projects.<o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to communicate effectively both orally and in writing. <o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to promote teamwork.<o:p></o:p></span></p><p class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-right:0in; margin-bottom:1.0pt;margin-left:18.4pt;mso-add-space:auto;text-indent:-.25in; line-height:normal;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span lang="EN-TT" style="font-size:12.0pt;font-family:Wingdings;mso-fareast-font-family: Wingdings;mso-bidi-font-family:Wingdings;mso-fareast-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; </span></span><!--[endif]--><span lang="EN-TT" style="font-size:12.0pt;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-fareast-language:en-us"="">Ability to establish and maintain effective working relationships with colleagues.<o:p></o:p></span></p><ul><li><span lang="EN-TT" style="font-size: 10pt; line-height: 110%; font-family: " times="" new="" roman";"=""> <span lang="EN-TT" style="font-size:12.0pt;line-height:110%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-ansi-language:en-tt;mso-fareast-language:="" en-us;mso-bidi-language:ar-sa"="">Ability to interact positively with members of the public and external stakeholders.</span></span></li><li><span lang="EN-TT" style="font-size: 10pt; line-height: 110%; font-family: " times="" new="" roman";"=""><span lang="EN-TT" style="font-size:12.0pt;line-height:110%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-ansi-language:en-tt;mso-fareast-language:="" en-us;mso-bidi-language:ar-sa"=""><br></span></span><b style="letter-spacing: 0.4px; font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;"="">MINIMUM EXPERIENCE AND TRAINING</b></li><ul><li><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp;</span><span lang="EN-TT" style="text-indent: -0.25in; font-family: " times="" new="" roman",="" serif;="" font-size:="" 12pt;="" letter-spacing:="" 0.4px;"="">Minimum of three (3) years experience performing at a technical level, including at least eighteen (18) months experience in the operations and maintenance of network, messaging and communications infrastructure.</span></li><li><span lang="EN-TT" style="font-size: 10pt; line-height: 110%; font-family: " times="" new="" roman";"=""><span lang="EN-TT" style="font-size:12.0pt;line-height:110%;font-family:" times="" new="" roman",serif;="" mso-fareast-font-family:calibri;mso-ansi-language:en-tt;mso-fareast-language:="" en-us;mso-bidi-language:ar-sa"=""> <span lang="EN-TT" style="font-size: 12pt; line-height: 110%;">Training as evidenced by the possession of a recognized Bachelors Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</span><span lang="EN-TT" style="font-size:10.0pt;line-height:110%;font-family:" calibri",sans-serif;="" mso-fareast-font-family:calibri;mso-bidi-font-family:"times="" new="" roman";="" mso-ansi-language:en-tt;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""></span><br></span></span></li></ul></ul>