Diego Martin Borough Corporation (DMBC)
Diego Martin
Job Description
<ul><li>The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Municipal Corporation under the guidance and direction of a supervisor. Duties include: installation and support of personal computers and related software; monitoring the operations of the Municipal Corporations IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.</li><li>The incumbent reports to Municipal Corporation ICT Manager or designated specialist.</li></ul>
Key and Critical Responsibilities
<ul><li>Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records.</li><li>Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Municipal Corporations security policy; and applies defined security controls to personal computers and related components.</li><li>Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches.</li><li>Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users.</li><li>Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures.</li><li>Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records.</li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organisation.</li><li>Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures.</li><li>Performs other related duties as assigned.&nbsp;</li></ul>
Key Competency
<ul><li>Knowledge of defined components of IT and networking infrastructure.</li><li>Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organisation.</li><li>Some knowledge of project management tools and techniques.</li><li>Ability to install/remove hardware and software.</li><li>Ability to recognise and correct IT security breaches.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact positively with members of the public and external stakeholders</li></ul>