National Infrastructure Development Company Limited
San Fernando
Job Description
<span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:115%;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family: Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi; mso-ansi-language:EN-TT;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">The Customer Service Representative is required to maintain a positive and helpful approach to internal and external customers. The incumbent is required to deal directly with passengers, delivering an exceptional and high-quality customer service experience.&nbsp;&nbsp;</span>
Key and Critical Responsibilities
<p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size: 10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Delivers excellent customer service by providing information</span><span lang="EN" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN">, problem-solving, handling complaints</span><span lang="EN-US" style="mso-bidi-font-size:12.0pt;line-height:115%;mso-fareast-font-family: &quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-ansi-language: EN-US">. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;line-height:150%; mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:150%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:150%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Delivers the ticket sales process in a transparent, accurate and efficient manner.<o:p></o:p></span></p> <p class="MsoListParagraph" style="margin-left:18.0pt;mso-add-space:auto; text-indent:-18.0pt;mso-list:l0 level1 lfo1;tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;mso-ansi-language: EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Manages the terminal as it relates to controlling the flow of passenger queues, deliver clear announcements on the public address system and undertake passenger boarding in a safe, organized and timely manner. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size: 10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Assists in producing reports and statistics and conducting market surveys for the service. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size: 10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Works closely with management and the vessels crew to provide accurate information to all passengers.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size: 10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Responds to customer requests, answers questions, and handle customer problems in a direct manner, with a positive attitude.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto; margin-left:18.0pt;text-align:justify;text-indent:-18.0pt;mso-list:l0 level1 lfo1; tab-stops:list 18.0pt"><!--[if !supportLists]--><span lang="EN-US" style="font-size: 10.0pt;line-height:115%;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;mso-ansi-language:EN-US"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size:12.0pt; line-height:115%;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">Builds and enhance customer relationships and support corporate marketing efforts. <o:p></o:p></span></p> <span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:&quot;Times New Roman&quot;,serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Performs other related duties as required.</span>
Key Competencies
<div> <table cellspacing="0" cellpadding="0" hspace="0" vspace="0" align="left"> <tbody><tr> <td valign="top" align="left" style="padding-top:0cm;padding-right:9.0pt; padding-bottom:0cm;padding-left:9.0pt"> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%;">Must be able to work in a fast paced environment with minimum supervision </span><span style="mso-bidi-font-size:12.0pt; line-height:115%;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%;">Team player.</span><span style="mso-bidi-font-size: 12.0pt;line-height:115%;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%;">Problem solving skills</span><span style="mso-bidi-font-size:12.0pt;line-height:115%;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%;">Clear communicator</span><span style="mso-bidi-font-size: 12.0pt;line-height:115%;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 18pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><!--[if !supportLists]--><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%; font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="line-height: 115%;">Friendly disposition</span><span style="mso-bidi-font-size: 12.0pt;line-height:115%;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> </td> </tr> </tbody></table> </div> <span style="font-size:12.0pt;line-height:115%;font-family:&quot;Times New Roman&quot;,serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-TT;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Time management skills</span>