Job Description
<div><span style="letter-spacing: 0.4px;">The incumbent will be responsible for providing managerial technical support in the operation and maintenance of the organizations ICT infrastructure, under the supervision and direction of senior personnel. Key responsibilities is to ensure the security and integrity of all Information and Communications Technology (ICT) systems and resources required to meet the needs of the business and that ICT Infrastructure is operational at all times as well as provide effective technical support to personnel by actively resolving problems and issues with information systems.</span></div><div><br></div>
Key and Critical Responsibilities
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b><u>RESPONSIBILITIES</u></b>&nbsp;</p><ul><li>Maintain the overall network, including data and voice channels via the Local, Wireless and Wide Area Network connections. </li><li>Install and upgrade as well as diagnose and resolve hardware, software, networking and system issues when they arise. </li><li>Configure and maintain servers including operating systems, applications, security patch levels, server utilization, remote management platforms and vendor updates. </li><li>Proactively monitor and maintain the network/server/communications room environment including physical access, temperature, ventilation, safety, power and failover systems, suggest and implement improvements where applicable. </li><li>Perform administration for active directory, TCP/IP, DNS, DHCP, Web Servers mail servers. </li><li>Perform administration for auxiliary systems and applications (Payroll, Inventory, Accounting). </li><li>Manage telecommunication services and support/upgrade MRCRCs PBX system. </li><li>Install and configure Microsoft desktop and server operating systems and maintain user profiles and privileges for Windows Server, Active directory, Microsoft Exchange server etc. </li><li>Setup and manage Virtual Servers.</li><li>Conduct testing of hardware and/or software using diagnostic tools<br><br><br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>
Key Competencies
<div>&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b><u>KNOWLEDGE, SKILLS AND ABILITIES</u></b><br><br></div><ul><li><span style="letter-spacing: 0.4px;">Knowledge of defined components of IT and networking infrastructure.</span></li><li>Knowledge of the tools and techniques required for the management and control of ICT within a government based organization.</li><li>Knowledge of project management tools and techniques.</li><li>Ability to recognize and correct IT security breaches.</li><li>Ability to install/remove hardware and software.</li><li>Ability to communicate effectively, both orally and in writing.</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact positively with members of the public and external stakeholders<br><br><br><br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<u style="letter-spacing: 0.4px;"><b>MINIMUM QUALIFICATIONS AND EXPERIENCE<br><br></b></u></li><li>Training as evidenced by the possession of a BSc in Computer Science, Computer Information Systems or a related area.</li><li>A minimum of five (5) years professional managerial experience in the field of Information Technology.<br><br><br><b>PLEASE NOTE THAT ALL ORGINAL DOCUMENTS WILL BE REQUIRED FOR AUTHENTICATION PURPOSES UPON SUBMISSION.</b></li></ul>