Ministry of Trade, Investment and Tourism
Port of Spain
Job Description
The incumbent is required to provide operational support functions for the ICT infrastructure of a Ministry/Department/Division under the guidance and direction of supervisors. Duties include: assisting with software development and testing under supervision; performing defined operational procedures Including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided.
Key and Critical Responsibilities
<ol><li>Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff.</li><li>Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation.</li><li>Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.</li><li>Monitors and logs the actual service provided to users against that required by service level agreements.</li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution.</li><li>Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records.</li><li>Performs other related duties as assigned.</li></ol>
Key Competencies
<ul><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to operate as part of a team</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact with members of the public and external stakeholders.</li></ul>