Ministry of Sport and Community Development
Port of Spain
Job Description
<span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">The People Issues Interface Officer will be responsible for processing client’s requests and providing information/services to members of the public</span>
Key and Critical Responsibilities
<p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">To provide information and advice to customers on services available</span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;">Record and process requests for information/services from citizens for Government services and provide assistance (if required) to complete application</span></span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;">Sorts, records and collates daily citizen’s transactions for transmission to relevant Ministries/Departments</span></span></span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;">Assists in conflict that may arise with dissatisfied customers and submit report to People Issues Public Interface Coordinator</span><br></span><br></span><br></span></p>
Key Competency
<p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"="">Ability to accomplish goals using sound analytical and decision-making skills, and to creatively problem-solve complex issues</span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;">Process sound customer relations and basic conflict resolution/investigative skills</span></span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;">Sound analytical and decision-making skills, and to creatively problem-solve complex issues</span></span></span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;">Ability to work in a team environment and to work independently</span><br></span></span></span></p><p><span style="font-size:12.0pt;line-height:115%; font-family:" times="" new="" roman",serif;mso-fareast-font-family:calibri;mso-ansi-language:="" en-us;mso-fareast-language:en-us;mso-bidi-language:ar-sa"=""><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;"><span style="font-size: 12pt; line-height: 115%;">Ability to communicate effectively, both orally and in writing</span><br></span><br></span><br></span></p>