Ministry of Housing
Port of Spain
Job Description
<b><u>JOB SUMMARY: </u></b><div>The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure of the Ministry/Department under the guidance and direction of a supervisor. Duties include: installation and support of personal computers and related software; monitoring the operations of the Ministry/Departments IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help. </div><div><br></div>
Key and Critical Responsibilities
<b><u>DUTIES AND RESPONSIBILITIES: </u></b><ul><li>Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records. </li><li>Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry/departments security policy; and applies defined security controls to personal computers and related components. </li><li>Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches. </li><li>Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users. </li><li>Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures. </li><li>Receives and handle service desk and incident management requests for IT and networking Infrastructure support following agreed procedures, and maintains relevant records. </li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organization. </li><li>Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures. </li><li>Performs other related duties as assigned.</li></ul>
Key Competencies
<b><u>KNOWLEDGE, SKILLS AND ABILITIES: </u></b><div><b><u>KNOWLEDGE: </u></b></div><ul><li>Knowledge of defined components of IT and networking infrastructure. </li><li>Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organization. </li><li>Some knowledge of project management tools and techniques.</li></ul><p> </p><div><b><u>SKILLS AND ABILITIES: </u></b></div><ul><li>Ability to install/remove hardware and software. </li><li>Ability to recognise and correct IT security breaches. </li><li>Ability to communicate effectively both orally and in writing. </li><li>Ability to operate as part of a team. </li><li>Ability to establish and maintain effective working relationships with colleagues. </li><li>Ability to interact positively with members of the public and external stakeholders. </li></ul><div><br></div><div><b><u>MINIMUM EXPERIENCE AND TRAINING: </u></b></div><ul><li>Minimum of three (3) years relevant technical experience. </li><li>Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul><div> </div><div> </div>