Ministry of Housing
Port of Spain
Job Description
<b><u>JOB SUMMARY: </u></b><div>The incumbent is required to provide operational support functions for the ICT infrastructure of a Ministry/Department/Division under the guidance and direction of supervisors. Duties include; assisting with software development and testing under supervision; performing defined operational procedures including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided. </div><div><br></div>
Key and Critical Responsibilities
<b><u>DUTIES AND RESPONSIBILITIES: </u></b><ul><li>Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff. </li><li>Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation. </li><li>Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff. </li><li>Monitors and logs the actual service provided to users against that required by service level agreements. </li><li>Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution. </li><li>Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records. </li><li>Performs other related duties as assigned. </li></ul><div><br></div>
Key Competencies
<b><u>KNOWLEDGE, SKILLS AND ABILITIES </u></b><div><b><u>KNOWLEDGE: </u></b></div><ul><li>Knowledge of computer operations functions. </li><li>Some knowledge of the tools and techniques required for the management and control of ICT within an organization. </li><li>Some knowledge of project management tools and techniques. </li></ul><div><b><u><br></u></b></div><div><b><u>SKILLS AND ABILITIES: </u></b></div><ul><li>Ability to communicate effectively both orally and in writing. </li><li>Ability to operate as part of a team. </li><li>Ability to establish and maintain effective working relationships with colleagues. </li><li>Ability to interact with members of the public and external stakeholders. </li></ul><div><b><u><br></u></b></div><div><b><u>MINIMUM EXPERIENCE AND TRAINING: </u></b></div><ul><li>Minimum of three (3) years of relevant technical experience. </li><li>Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul><div> </div>