Trinidad and Tobago Police Service (TTPS)
Port of Spain
Job Description
Manage the delivery and support of information system services to a large Ministry/Department and deliver high quality customer service to internal and external stakeholders under the direction of the ICT Director. Duties include operations and maintenance of business and operational information systems; proactive management of systems availability and capacity; service level agreements and targets; service desk management; resolution of ICT security breaches, problems and incidents; and supervision of professional, technical and support employees.
Key and Critical Responsibilities
<ul><li>Manages development of policy, standards and procedures for ICT capacity management and ensures hardware and software capability, functionality and sustainability meet current and forecast business needs.</li><li>Leads management and delivery of defined ICT projects such as application software enhancements, including project risk mitigation and quality management.</li><li>Manages application software maintenance and support services so support requests are resolved according to established standards and procedures.</li><li>Plans and improves availability of IT user services, including development and testing of disaster recovery plans.</li><li>Manages ICT storage and backup systems to provide agreed service levels and satisfy data protection and disaster recovery requirements.</li><li>Assesses risks to availability, integrity and confidentiality of critical information systems; designs and tests maintenance procedures and contingency plans and ensures agreed continuity levels.</li><li>Develops and maintains policies, standards and procedures for IT service desk operations and incident management.</li><li>Obtains and acts on information concerning system vulnerabilities, investigates security breaches and implements appropriate control solutions and improvements.</li><li>Assesses risks to organisational integrity arising from ICT and manages development of countermeasures and contingency plans.</li><li>Provides technical management for IT operations and ensures service levels are met, operational problems resolved and maintenance/support processes followed.</li><li>Liaises with business units and implements IT service level agreements, monitors service delivery and proactively seeks service improvements.</li><li>Oversees investigation and resolution of ICT systems and service problems and coordinates remedies and preventative measures.</li><li>Monitors opportunities from new and emerging technologies and products, including application software products, to address challenges or enable new ways of working.</li><li>Maintains in-depth knowledge of technical specialisations including operational and business application software and service quality and provides expert advice.</li><li>Keeps abreast of new methods and trends in ICT capabilities and products to advance the organisation.</li><li>Performs other related duties as assigned.<div><br></div></li></ul>
Key Competencies
<p><b>Knowledge, Skills and Abilities</b></p><p><br></p><p><b>Knowledge</b></p><ul><li>Considerable knowledge of the principles, tools and techniques required for the management and control of ICT within a large organisation.</li><li>Considerable knowledge of project management tools and techniques.</li><li>Some knowledge of relevant financial and procurement processes, rules and regulations.</li></ul><p><br></p><p><b>Skills and Abilities</b></p><ul><li>Ability to manage multi-disciplinary teams and technical and professional staff.</li><li>Ability to think creatively and implement leading-edge technology solutions.</li><li>Ability to negotiate and manage complex technical contracts.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to manage change in the public sector.</li><li>Ability to promote teamwork and manage conflict.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact positively with members of the public and external stakeholders.</li></ul><p><br></p><p><b>Minimum Experience and Training</b></p><ul><li>Minimum of five (5) years experience at a management level in ICT, including at least two (2) years experience in the development, implementation and operation of enterprise-wide ICT systems.</li><li>Training as evidenced by a recognised Bachelors Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul><p>OR </p><ul><li>Minimum of seven (7) years experience at a management level in ICT, including at least four (4) years in the development, implementation and operation of enterprise-wide ICT systems.</li><li>Training as evidenced by a recognised Bachelors degree and certification in ICT from a recognised institution.</li></ul><p>OR </p><ul><li>Minimum of ten (10) years experience at a management level in ICT, in addition to at least five (5) years experience in the development, implementation and operation of enterprise-wide ICT systems.</li><li>Training as evidenced by a two-year Diploma/Certificate in ICT from a recognised institution.</li></ul>