Ministry of Trade and Industry
Port of Spain
Job Description
<p class="MsoNormal" style="text-align:justify"><span style="font-size:9.0pt; font-family:&quot;Verdana&quot;,sans-serif;mso-bidi-font-family:Arial;mso-bidi-font-weight: bold">The incumbent is required to provide technical services in the management, operations and maintenance of&nbsp;&nbsp; the&nbsp;&nbsp; hardware,&nbsp;&nbsp; software,&nbsp;&nbsp; systems&nbsp;&nbsp; and&nbsp;&nbsp; related&nbsp;&nbsp; infrastructure&nbsp;&nbsp; of&nbsp; the&nbsp;&nbsp; TTBizLink&nbsp;&nbsp; System&nbsp;&nbsp; (Single&nbsp;&nbsp; Electronic Window); and supervision of other ICT technical and support staff specific to the Single Electronic Window.&nbsp;<o:p></o:p></span></p> <p class="MsoNormal" style="text-align:justify"><b><span style="font-size:9.0pt; font-family:&quot;Verdana&quot;,sans-serif;mso-bidi-font-family:Arial"><o:p></o:p></span></b></p>
Key and Critical Responsibilities
<ul><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold">Applies and maintains specific security controls to the IT infrastructure, as defined&nbsp;&nbsp; by&nbsp;&nbsp; the Ministry/Departments policy and standards, to enhance resilience to unauthorised access.</span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold">Maintains knowledge of specific technical specialisms in the area of IT infrastructure, provides advice regarding their application, and utilises this knowledge in performing job duties.</span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;">Assists with the project management of defined IT infrastructure projects, including identifying and mitigating project risk, ensuring quality in project delivery, and managing assigned resources.</span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Delivers learning activities, such as training, to a variety of&nbsp; audiences in areas of technical specialisation and for assigned projects.&nbsp;</span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Installs, tests, corrects, commissions/decommissions IT infrastructure in accordance with&nbsp;&nbsp; defined procedures and instructions, and maintains accurate service and support records.</span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Monitors service level delivery&nbsp;&nbsp; metrics and&nbsp;&nbsp; liaises&nbsp;&nbsp; with supervisors to ensure that service level agreements for the IT infrastructure are not breached.</span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Utilizes systems management software and tools to collect performance statistics and to carry out agreed system software maintenance tasks.</span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Investigates minor security breaches with the IT infrastructure in accordance with established procedures, takes necessary corrective action, and maintains relevant security records and documentation.</span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Carries out agreed operational procedures, and maintenance and installation work, on the IT infrastructure of the Ministry/Department.</span></span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Assists with the performance of regular backups and restores, and tracks offsite storage, as per agreed operational procedures.</span></span></span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Assists with the investigation and resolution of problems with I infrastructure and services, and assists with the implementation of preventative measures to address future issues.</span></span></span></span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Receives and handles service desk and incident management requests for IT infrastructure support following agreed procedures, and maintains relevant records.</span></span></span></span></span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Supervises technical and support staff engaged in performing duties related to particular specialization.</span></span></span></span></span></span></span></span></span></span></span></span></p></li><li><p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:-.25in; mso-list:l0 level1 lfo1"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Performs other related duties as assigned.&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></p></li></ul>
Key Competency
<ul><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Knowledge of defined components of IT infrastructure.</span></li><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">&nbsp;</span><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Knowledge of project management tools and techniques.</span></li><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">&nbsp;</span><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organization.</span></li><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">&nbsp;</span><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Some knowledge of relevant Public Service rules and regulations, instructions and procedures.</span></li><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">&nbsp;</span><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Ability to supervise technical and support staff.</span></li><li><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">&nbsp;</span><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Arial; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA; mso-bidi-font-weight:bold">Ability to think creatively and to implement technology solutions.</span></li><li><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;">Ability to manage IT infrastructure projects.</span></span></p></li><li><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Ability to communicate effectively both orally and in writing.</span></span></span></p></li><li><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Ability to promote teamwork.</span></span></span></span></p></li><li><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Ability to establish and maintain effective working relationships with colleagues.</span></span></span></span></span></p></li><li><p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Verdana&quot;,sans-serif; mso-bidi-font-family:Arial;mso-bidi-font-weight:bold"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;"><span style="font-size: 9pt;">Ability to interact positively with members of the public and external stakeholders.&nbsp;</span></span></span></span></span></span></p></li></ul>