Job Description
The incumbent is required to support the daily operations of the ICT Access Centre to which assigned. S/He must provide direct over-the-counter servicing to public customers, who would require assistance in the use of the equipment and services and/or guidance in how to transact e-Services.
Key and Critical Responsibilities
Provides first line responses to general enquiries regarding ICT and Internet Use. <div> Assists in the planning, coordinating and managing of training sessions and workshops. </div><div> Receives, records, sorts and routes incoming and outgoing correspondence and other documents. </div><div> Composes and issues routine correspondence; also preparing drafts of more complex correspondence and reports of meetings, conference etc. as directed. </div><div> Supports the preparation of brochures, simple reports, notices of matters arising at the Centre assigned as directed by the Manager and ICT Technical Officer. </div><div> Maintains a file register of memoranda, letters, reports and other documents and the associated filing system in keeping with established systems and procedures. </div><div> Generates a wide variety of documents such as letters, memoranda, minutes, reports, and spreadsheets utilizing appropriate software. </div><div> Attends to queries and ascertains the business of callers and visitors and guides them accordingly. </div><div> Orders and maintains inventory of supplies and equipment for the Centre. </div><div> Liaises with and engages community members. </div><div> Operates and performs minor maintenance on equipment such as photocopiers, facsimile machines and multimedia projectors as required in the day-to-day operations in the Access Centre. </div><div> Performing other related duties as assigned. </div><div><br></div>
Key Competencies
<b><u>Knowledge: </u></b><div>Knowledge of office etiquette, practices and procedures.</div><div><br></div><div> </div><div><b><u>Skills and Abilities: </u></b></div><div> Ability to express ideas clearly and concisely, both in writing and orally to diverse audiences. </div><div> Ability to establish and maintain effective professional relationships and interact with different stakeholders. </div><div> Ability to use tact and diplomacy in the performance of duties. </div><div> Ability to present in a confident, credible and congruent manner. </div><div> Ability and willingness to motivate and encourage buy in to group processes. </div><div> Ability to observe and maintain confidentiality in the performance of duties. </div><div> Ability to demonstrate sensitivity and skill in interacting with people from a wide range of social, economic and cultural backgrounds, and sensitivity in handling unforeseen matters that arises before the service counters.</div><div><br></div><div> </div><div><b><u>Minimum Experience and Training: </u></b></div><div> Five (5) or more O Levels including English. </div><div> Some work experience in customer servicing would be an asset.</div><div> </div><div><b>Applicants must reside in the Indian Trail community and provide proof of address to be considered for the position.</b></div><div> </div>