MANAGER, COMMUNICATIONS

Key and Critical Responsibilities

<ul><li> Plans, organises, directs, and coordinates the work of staff engaged in the provision of Communications Services in a Ministry/Department.</li><li> Designs, organises, and implements a creative and effective Communications and stakeholder engagement Strategy and work programme, including citizen engagement, public awareness, storytelling, digital media, media relations, event management, project design and management and crisis management.</li><li> Oversees content management for the Ministry/Departments digital media platforms, ensuring that it is adequately integrated into the Ministry/Departments Operations.</li><li> Prepares the more complex and sensitive briefs, media releases, advertisements, and presentations; reviews speeches to be delivered by the Minister.</li><li> Prepares the more complex Cabinet/Ministerial Notes, internal notes, and other documents. </li><li> Spearheads the development and implementation of media relations strategy to ensure proactive and positive media coverage of the Ministrys/Departments activities and to minimize negative media reports.</li><li> Facilitates workforce effectiveness by setting the standard for monitoring the performance of staff supervised.</li><li> Directs and participates in the preparation of the budgetary estimates of the Communications Division/Unit and ensures that expenditure is in accordance with financial guidelines.</li><li> Provides strategic advice to members of the Ministrys/Departments executive and senior management teams, business unit managers and client sector leaders to build and protect the brand name and image.</li><li> Defines and manages all aspects of strategic communications: public awareness, brand and reputation </li><li>management, data and insights, internal communication, and relationship management for the Ministry/Department.</li><li> Directs the conduct of research activities to evaluate the effectiveness and efficiency of Communications and client service provided and recommends necessary changes.</li><li> Prepares the required inputs for the Ministrys/Departments Annual Report and other reports required by other agencies.</li><li> Formulates policies, procedures, systems, and guidelines that support the Communications function in the Ministry/Department and ensures compliance.</li><li> Oversees the budgeting, planning, direction, coordination, implementation and evaluation of major events and programmes in the Ministry/Department and ensures successful execution.</li><li> Directs and coordinates staff engaged in the performance of protocol duties for the Ministry/Department in accordance with established standards to ensure appropriate etiquette is used in interactions with individuals such as dignitaries and officials.</li><li> Advises on the development and implementation of citizen engagement strategies, programmes and action plans adopted by the Ministry/Department.</li><li> Develops and trains staff supervised in the creation and implementation of Crisis and Issues Communication Plans.</li><li> Participates in the procurement of consultants for communications and research services by defining the research problem, determining research methodologies and sources, advising on questionnaires and discussion guides, and reviewing reports and recommendations.</li><li> Manages the work activities of consultants providing communications and research services. </li><li> Contributes to the development of and provides oversight for customer relationships by maintaining constant dialogue, monitoring evolving needs, monitoring client care audits/quality indicators/client surveys, and developing early dissatisfaction detection mechanisms.</li><li> Directs and coordinates the process for monitoring national, regional, and international news and provides the executive with media summaries as detailed in the delivery schedule.</li><li> Performs other related duties as required. </li></ul>