Job Description
<div> <table cellspacing="0" cellpadding="0" hspace="0" vspace="0" align="left"> <tbody><tr> <td valign="top" align="left" style="padding-top:0cm;padding-right:9.0pt; padding-bottom:0cm;padding-left:9.0pt"> <p class="MsoNormal" style="margin: 0cm -17.85pt 0.0001pt 0cm; line-height: 115%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span lang="EN-US" style="line-height: 115%;">The Change Manager is responsible for creating and implementing change management plans to maximize employee engagement and proactively manage employee and client resistance. <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0cm -17.85pt 0.0001pt 0cm; line-height: 115%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span lang="EN-US" style="line-height: 115%;">The role will involve liaising at all levels across key Ministries and Department to analyze and <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0cm -17.85pt 0.0001pt 0cm; line-height: 115%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span lang="EN-US" style="line-height: 115%;">effectively develop and deliver embedded change management solutions.<font face="Times New Roman, serif"><span style="font-size: 12pt;"><o:p></o:p></span></font></span></p> </td> </tr> </tbody></table> </div>
Key and Critical Responsibilities
<p style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;"><b>Strategic Planning and Programme Development</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Spearheads the development of the Ministry’s programme/strategies to implement change organisation-wide.</span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;">Supports the development of new projects and initiatives and identifies emerging opportunities.<span style="letter-spacing: 0.4px;">Identifies and develops relationships, ensuring regular engagement and coordination with key strategic partners.</span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;">Promotes internal lesson-learning within the Ministry programmes to ensure effective knowledge management on cross-cutting thematic issues and functions.</li></ul><p style="margin-bottom: 0.0001pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Managing Change</b></span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm; margin-left:36.0pt;margin-bottom:.0001pt;line-height:115%"><br></p><ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Identifies potential people-side risks and anticipated points of resistance/gaps and develops specific plans/measures to mitigate or address areas.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Conducts readiness assessments, evaluates results and presents findings in a logical and easy-to-understand manner.</li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Promotes the execution of plans/measures by utilizing employee-interfacing managers and business leaders.</li></ul><p style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Project Planning and Implementation</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Determines the scope for implementation of the project, prepares projects plans with the associated time frame, identifies potential issues and determines resource requirement.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Provides feedback and advice/recommendations on project management implications and implementation issues and change rollout.</li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Leads efforts in the identification of best practices and promotes appropriate levels of understanding among key stakeholders regarding the operations, imperatives and constraints</li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Identifies post implementation adoption and performance issues and works to develop and implement corrective actions.</li></ul><p style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Communication and Relationship Management</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Liaises regularly with all stakeholders and provides up-to-date information on changes impacting their area to facilitate the free flow of information between Ministry Divisions and stakeholders.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Build support for business change throughout key Ministries and Department.</li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Manage and mediate internal and external relationships with stakeholders who may have conflicting objectives.</li></ul><p style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Risk Management</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Ensure new and emerging risks are identified and communicated.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Conduct research and analysis into area that may cause concern or indicate risks escalating issues to the Permanent Secretary where needed.</li></ul><p style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Business Process Re-engineering</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Undertakes process analysis and mapping the process of key Departments which will assist in facilitating achievement of the mandate of the Unit being transformed.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Identifies risks, control, business continuity, Management Information Systems, Key Performance Indicators and reengineering process where inefficiencies arise.</li></ul><p style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><br></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><b>Organisation Development and Redesign</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height: 115%"><span style="line-height: 115%;"><o:p></o:p></span></p> <ul><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;"><span style="line-height: 115%;">Liaises with the relevant departments to ensure that organisation redesign initiatives are in keeping with key Department’s needs, Public Sector processes and are in compliance with relevant laws and regulations.</span></li><li style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 115%;">Identifies needs, plans and implements appropriate strategies and elevates organisation-wide initiatives, such as: employee development, service excellence, employee engagement and culture enhancement.</li></ul>
Key Competency
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;"><b>KNOWLEDGE</b><o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">&nbsp;</span></p> <ul><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Strong oral and written communication skills<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Strong analytic, problem decision making<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Ability to work independently and also part of a team<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Ability and willingness to work in a diverse and challenging environment<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Change management principles and methodologies<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Public Sector systems, structures, laws and regulations<o:p></o:p></span></li></ul> <p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;"><b>MINIMUM EXPERIENCE AND TRAINING, SPECIAL REQUIREMENT</b><o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">&nbsp;</span></p> <ul><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">MBA or equivalent combination of post graduate qualification in a related field.<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Ten (10) or more years’ experience in Human Resources, Change Management and/or organizational readiness in large organizations including experience designing and implementing strategies to support business objectives.<o:p></o:p></span></li><li style="margin-bottom: 0.0001pt; line-height: 115%;"><span style="line-height: 115%;">Use of methodology of both quantitative and qualitative measure to assess, monitor and report on the organizational development/readiness.<font face="Times New Roman, serif"><span style="font-size: 12pt;"><o:p></o:p></span></font></span></li></ul>