Housing Development Corporation
Port of Spain
Job Description
<div><b>JOB PURPOSE:</b></div><div>The incumbent is required to provide technical support in the operations and maintenance of the ICT infrastructure including voice, data and security systems to ensure effective and efficient operations of the Trinidad and Tobago Housing Development Corporation and its three (3) Subsidiaries (HDC Group).</div><div><br></div><div><b>WORKING RELATIONSHIPS:</b></div><ul><li> Reports to the Manager, Information, Communication and Technology.&nbsp;</li><li> Works closely with service providers, internal and external stakeholders.</li></ul>
Key and Critical Responsibilities
<p class="MsoNormal" style="text-align:justify;line-height:115%"><font face="Arial Narrow, sans-serif"><b><span style="font-family: " work="" sans";"="">MAJOR DUTIES &amp; RESPONSIBILITIES:</span></b></font></p><ul><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Assists staff with the release and deployment of changes and updates to the live IT environments by administering the recording of activities and results; and by assisting with early support activities such as providing support advice to initial users.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Assists in monitoring, maintaining and optimizing network performance, system applications, resources and backup procedures within the Corporations requirements.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Assists in providing system updates, upgrades and the replacement of old applications and hardware.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Assists in installing and configuring a range of appliances, including servers, desktop and laptop computers, routers, printers, mobile phones, and tablets.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Assists in troubleshooting and resolving computer and electronic issues and provide ICT support to operational staff of the HDC Group when necessary.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Contributes to maintenance, installation and problem resolution for the IT and networking infrastructure.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Logs all computer, terminal, and printer hardware/software problems. Calls appropriate maintenance organizations and arranges for repair. Notifies manager of unusual problems.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Prepares and submits reports in accordance with the Corporations requirements.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Liaises with internal and external stakeholders; as required.</span></font></li><li style="text-align: justify; line-height: 115%;"><font face="Arial Narrow, sans-serif"><span style="font-family: " work="" sans";"="">Performs any other related duties and responsibilities consistent with the job title/position.</span></font></li></ul>
Key Competency
<div><b>QUALIFICATIONS AND EXPERIENCE:</b></div><ul><li> Associates Degree or Diploma in Information Technology, Computer Science, Computer Engineering; or equivalent qualification in a related discipline;</li><li> Two (2) years in a similar position; or</li><li> Equivalent combination of training and experience.</li></ul><div><br></div><div><b>KNOWLEDGE AND SKILLS:</b></div><ul><li> Proficiency in MS Office (Outlook, Word, Excel, PowerPoint and Project) and other software tools MS Windows 2008/2012, SAN storage, Hyper V Environment; Domain Environment, MS exchange 2013, System Centre 2012.</li><li> Knowledge of defined components of IT and networking infrastructure.</li><li> Knowledge in the configuration and administration of local, area, wide and wireless networks.</li><li> Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.</li><li> Some knowledge in the installation of enterprise server infrastructure and management applications.</li><li> Ability to manage multiple tasks/projects.</li><li> Ability to install/remove hardware and software.</li><li> Ability to recognise and correct IT based security breaches.</li><li> Ability to be detail oriented.</li><li> Ability to understand and troubleshoot computer and electronic issues.</li><li> Ability to use the internet for research purposes.&nbsp;</li><li> Ability to work as part of a team.</li><li> Excellent communication skills (oral, written and interpersonal).</li><li> Excellent customer service skills.</li><li> Excellent time management skills.</li><li> Good analytical and reasoning skills</li></ul><div><br></div><div><b>PHYSICAL REQUIREMENTS:</b></div><ul><li> Prolonged periods sitting at a desk and working on a computer.</li><li> Frequently required to stand, walk, carry or pull.&nbsp;</li><li> May be required to climb, bend or squat on occasion.&nbsp;</li><li> Must be able to lift and/or move and occasionally lift or pull 25-50 pounds.&nbsp;</li></ul>