Ministry of Foreign and CARICOM Affairs
St. Clair
Job Description
<p>The incumbent is required to design, develop, implement, manage, maintain and provide support services under appropriate direction and guidance for the internet technology-based applications of the Ministry/Department.&nbsp; Duties include: providing key services related to the website and Intranet solutions of the Ministry/Department such as - assisting with the development of enabling policy and standards; assisting with needs assessment, and the design and development of the solutions; providing technical services in the coding and testing of these applications; monitoring, and providing assistance with the management of, the security, integrity and availability of the applications; promoting, maintaining and enhancing the solutions; assisting with related training and documentation; and supervising support staff as required.</p><p><b>REPORTS TO:</b> Senior Information Systems Specialist or designated officer</p><p><b>SUPERVISION GIVEN TO</b>: Technical and Support staff</p>
Key and Critical Responsibilities
<ul><li>Assists with the design of web-based applications of the Ministry/Department, by, for example, configuring packaged applications, and documents such designs in accordance with defined standards, methods and tools.</li><li>Develops, interfaces, tests, corrects, and documents web-based applications including the website as part of the Ministry's overall application development, configuration and maintenance process in accordance with agreed standards and specifications.</li><li>Assists with the development and execution of software tests, including user acceptance testing, for all new or updated web applications.</li><li>Commissions and decommissions internet - based applications in accordance with the defined procedures and instructions of the Ministry/Department or accepted leading practice, and maintains the related service and support records.</li><li>Monitors the performance of the website and intranet applications of the Ministry/Department, and resolves any technical and performance issues identified using standard processes and procedures, and performs assigned software maintenance and performance improvement tasks.</li><li>Monitors the levels of service delivered by the website and intranet solutions of the Ministry/ Department against documented service level agreements or other approved standards of the Ministry/Department, diagnoses identified service delivery problems, and initiates action to maintain and improve the current levels of service.</li><li>Assists with the project management of assigned internet technology projects, by identifying and mitigating project risk, ensuring quality in project delivery, and managing any assigned resources.</li><li>Delivers learning activities, including end - user training, to a variety of audiences in areas of technical specialisation and for any assigned projects.</li><li>Keeps abreast of developments in specific technical specialisations in internet technology based applications including website and intranet technologies; programming procedure and languages; web design, authoring, development, administration and security tools; and utilises this knowledge in performing job duties as required.</li><li>Keeps abreast of opportunities provided by new and emerging internet technology - based, tools and techniques and advises on their relevance and potential value to the Ministry/Department.</li><li>Performs other related duties as required.</li></ul>
Key Competency
<p><b>KNOWLEDGE</b></p><ul><li>Considerable knowledge of web technology including websites and intranets, web authoring languages and tools, web design and architecture, and web development and implementation.</li><li>Knowledge of the management and operation of websites and intranets within an organisation.</li><li>Knowledge of project management tools and techniques.</li><li>Some knowledge of relevant web technology solutions e.g Sharepoint, Websphere.</li></ul><p><br></p><p><b>SKILLS AND ABILITIES</b></p><ul><li>Ability to think creatively and to implement website and intranet solutions.</li><li>Ability to supervise technical and support staff.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to operate as part of a team.</li><li>Ability to establish and maintain effective working relationships with colleagues.</li><li>Ability to interact positively with members of the public and external stakeholders.</li></ul><p><br></p><p><b>MINIMUM EXPERIENCE AND TRAINING</b></p><ul><li>Minimum of three (3) years' experience in an area of ICT including at least two (2) years' experience in the development, operations and maintenance of web - based systems.</li><li>Training as evidenced by the possession of a recognised Bachelor's Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related field.</li><li>Certification in web technology management, such as Microsoft Certified Technology Specialist (MCTS) or CIW Web Design Professional.</li></ul><p><br></p>