Ministry of Housing and Urban Development (MHUD)
Port of Spain
Job Description
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family: " times="" new="" roman",serif"=""><span style="font-family: " times="" new="" roman";"="">The incumbent will be required to provide customer service support and related activities with respect to the implementation of the housing grant and other related programmes. The incumbent reports to the Senior Client Relations Officer.</span><o:p></o:p></span></p>
Key and Critical Responsibilities
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><b><span lang="EN-US" style="font-size: 12pt; line-height: 115%; font-family: " times="" new="" roman",="" serif;="" font-variant-numeric:="" normal;="" font-variant-east-asian:="" font-variant-caps:="" small-caps;="" font-variant-alternates:="" font-variant-position:="" normal;"="">DUTIES AND RESPONSIBILITIES</span></b></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><span style="font-size: 12pt; letter-spacing: 0.4px; text-align: left; text-indent: -18pt;"><br></span></p><ul><li style="margin-bottom: 0.0001pt; text-align: justify;"><span style="font-size: 12pt; letter-spacing: 0.4px; text-align: left; text-indent: -18pt;">Receive, sort and enter application forms on the Home Application Fulfillment (H.A.F.) database system.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;">Prepare files and contact applicants randomly selected for interviews.</li><li style="margin-bottom: 0.0001pt; text-align: justify;">Prepare schedules for interviews.</li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Interview randomly selected clients and verify all information provided at interview.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Prepare and maintain all files of applicants interviewed and follow up with clients for outstanding documents.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Prepare all correspondence to applicants.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Assist with client field visits, community caravans and Ministry Information Outreach Programmes as required.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Perform HPFIU front desk activities including cheque disbursements.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Perform, as directed, all clerical duties and work activities that relate to the functioning of the Unit.</span></li><li style="margin-bottom: 0.0001pt; text-align: justify;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; text-align: left; font-size: 12pt; line-height: 115%;">Any other related duties.</span></li></ul>
Key Competency
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><span lang="EN-US" style="font-size:12.0pt; line-height:115%;font-family:" times="" new="" roman",serif"="">QUALIFICATIONS AND EXPERIENCE:<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt"><br></p><ul><li style="margin-bottom: 0.0001pt;"><span style="font-size: 12pt; text-indent: -18pt; letter-spacing: 0.4px;">Five (5) O'Levels including English Language and Mathematics.</span></li><li style="margin-bottom: 0.0001pt;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; font-size: 12pt; line-height: 115%;">Two (2) years' experience in Customer Relations.</span></li><li style="margin-bottom: 0.0001pt;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; font-size: 12pt; line-height: 115%;">Three (3) years' experience in using computer software packages.</span></li><li style="margin-bottom: 0.0001pt;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; font-size: 12pt; line-height: 115%;">Excellent communication and interpersonal skills.</span></li><li style="margin-bottom: 0.0001pt;"><span lang="EN-US" times="" new="" roman",serif"="" style="text-indent: -18pt; letter-spacing: 0.4px; font-size: 12pt; line-height: 115%;">Ability to function as part of a team.</span></li><li style="margin-bottom: 0.0001pt;">Any equivalent combination of training and experience.&nbsp;</li></ul>