Ministry of Public Administration (MPA)
Port of Spain
Job Description
<p class="MsoListParagraphCxSpFirst" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><span style="font-family: undefined;"></span><span style="font-family: Verdana;"></span><span style="font-family: undefined;"></span><span style="font-family: undefined;"></span><span style="font-family: undefined;"></span><span style="font-family: undefined;"></span><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new="" roman";"="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span><span style="font-family: Verdana;"></span><span style="font-family: " work="" sans";="" font-size:="" 12pt;="" letter-spacing:="" 0.4px;"="">The incumbent is responsible for leading, planning and directing all system implementation activities, including configuration, testing, go-live and training relevant to service support </span><span style="font-family: " work="" sans";="" font-size:="" 12pt;="" letter-spacing:="" 0.4px;"="">modules, towards successful implementation of system modules, enhancing overall operational efficiency and user satisfaction.</span><span style="font-family: Verdana; text-indent: -18pt; letter-spacing: 0.4px;"></span></p>
Key and Critical Responsibilities
<div><span style="font-family: Verdana;">1.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Plans and oversees the entire implementation process for service support related modules, ensuring all stages from configuration to go-live are executed efficiently.</span></div><div><span style="font-family: Verdana;">2.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Manages the setup and configuration of systems, ensuring they meet the specified requirements and are tailored to the intended needs.</span></div><div><span style="font-family: Verdana;">3.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Oversees the testing phase, ensuring all modules are rigorously tested for functionality, reliability and performance before deployment.</span></div><div><span style="font-family: Verdana;">4.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Directs the go-live activities, ensuring a smooth transition from testing to production and minimizing disruptions to operations.</span></div><div><span style="font-family: Verdana;">5.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Develops and implements training programs for end-users to ensure they are well prepared to use the new systems effectively.</span></div><div><span style="font-family: Verdana;">6.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Acts as the primary liaison between programme teams, MPA (Ministry of Public Administration) and MDAs (Ministries, Departments and Agencies), facilitating effective communication and collaboration.</span></div><div><span style="font-family: Verdana;">7.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Coordinates and supervises the work of programme and project teams, ensuring all outputs meet quality standards and project timelines.</span></div><div><span style="font-family: Verdana;">8.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Addresses and resolves any issues that arise during the implementation process and escalates problems promptly to prevent disruption and ensure project continuity.</span></div><div><span style="font-family: Verdana;">9.</span><span style="white-space: pre; font-family: Verdana;"> </span><span style="font-family: Verdana;">Performs other related duties as required.</span></div>
Key Competency
<div><b><u>Technical Competencies:<span style="white-space: pre;"> </span></u></b></div><ul><li><span style="white-space: normal;">Project Management</span></li><li>Systems and Process Implementation</li><li>Technical Proficiency</li><li>Quality Assurance</li><li>Strategic, Structured and Critical Thinking</li></ul><b><u>Behavioural Competencies:<br></u></b><ul><li><span style="letter-spacing: 0.4px;">Leadership and Team Coordination</span></li><li>Problem Solving and Resource Management</li><li>Stakeholder Management</li><li>Communication and Inter-personal Relations</li></ul>