Ministry of Public Administration (MPA)
Port of Spain
Job Description
<div style="text-align: justify; ">The incumbent is required to provide technical services in the management, operations and maintenance of the&nbsp;<span style="letter-spacing: 0.4px;">computer network hardware and software, intranet, internet, portal, communications, LANs, WANs and related&nbsp;</span><span style="letter-spacing: 0.4px;">connectivity infrastructure of the Ministry/Department. Duties include: operating and maintaining network and&nbsp;</span><span style="letter-spacing: 0.4px;">connectivity components; monitoring network security; resolving network problems and service incidents; and&nbsp;</span><span style="letter-spacing: 0.4px;">supervision of technical and support staff as required.</span></div>
Key and Critical Responsibilities
<ul><li style="text-align: justify;">Identifies and resolves network problems in accordance with agreed procedures and assists with monitoring and reporting on performance, using network management software and tools.</li><li style="text-align: justify;">Installs, tests, corrects, commissions/decommissions networking and connectivity infrastructure in accordance with defined procedures and instructions, and maintains accurate service and support records.</li><li style="text-align: justify;">Investigates minor security breaches with networks and connectivity infrastructure in accordance with established procedures, takes necessary corrective action, updates and maintains relevant security records and documentation.</li><li style="text-align: justify;">Applies and maintains specific security controls to the network and connectivity infrastructure, as defined by the policy and standards of the Ministry/Department, to enhance resilience to unauthorised access.</li><li style="text-align: justify;">Monitors service level delivery metrics to ensure that service level agreements for the networks and related infrastructure are not breached.</li><li style="text-align: justify;">Carries out agreed operational procedures and maintenance and installation work on the network and connectivity infrastructure of the Ministry/Department.</li><li style="text-align: justify;">Participates in the investigation and resolution of problems with networking infrastructure and services, and assists with the implementation of preventative measures to address future issues.</li><li style="text-align: justify;">Receives and responds to service desk and incident management requests for network and connectivity infrastructure support in accordance with agreed procedures, and maintains relevant records.</li><li style="text-align: justify;">Delivers learning activities, such as training, to a variety of audiences in areas of technical specialisation and for assigned projects.</li><li style="text-align: justify;">Participates as a member of a project team in the management of defined networking and connectivity projects of the Ministry/Department by undertaking activities such as identifying and mitigating project risk, ensuring quality in project delivery and managing assigned resources.</li><li style="text-align: justify;">Keeps abreast of developments in computer networking and communications infrastructure, provides advice regarding their application, and utilises this knowledge in performing job duties.</li><li style="text-align: justify;">Performs other related duties as assigned.</li></ul>
Key Competency
<p style="text-align: justify;"><b><u>Knowledge:</u></b></p><ul><li style="text-align: justify;">Knowledge of defined components of networking and connectivity infrastructure.</li><li style="text-align: justify;">Knowledge of project management tools and techniques.</li><li style="text-align: justify;">Some knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.</li></ul><p style="text-align: justify;"><br></p><p style="text-align: justify;"><b><u>Skills and Abilities:</u></b></p><ul><li style="text-align: justify;">Ability to supervise technical and support staff.</li><li style="text-align: justify;">Ability to think creatively and to implement IT connectivity solutions.</li><li style="text-align: justify;">Ability to communicate effectively both orally and in writing.</li><li style="text-align: justify;">Ability to promote teamwork and manage conflict.</li><li style="text-align: justify;">Ability to establish and maintain effective working relationships with colleagues.</li><li style="text-align: justify;">Ability to interact positively with members of the public and external stakeholders.</li></ul><p style="text-align: justify;"><br></p><p style="text-align: justify;"><b><u>Minimum Experience and Training:</u></b></p><ul><li style="text-align: justify;">Minimum of three (3) years experience in the area of ICT, including at least eighteen (18) months experience in the operation and maintenance of network, messaging and communications infrastructure.</li><li style="text-align: justify;">Training as evidenced by the possession of a recognised Bachelors Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.</li></ul>