EmployTT

Job Description

The incumbent is responsible for documenting and mapping business processes and analysing and identifying opportunities for business process improvements. Acting as a champion of change, the incumbent will support and drive the successful adoption of the redesigned processes and implementation of optimized and new processes, by addressing concerns and or objections and building buy-in and support for system implementation.&nbsp;&nbsp;

Key and Critical Responsibilities

1. Thoroughly documents existing business processes across various departments or&nbsp;functions.&nbsp;2. Utilizes data analytics and process analysis skills to assess the effectiveness and&nbsp;efficiency of current business processes.&nbsp;3. Identifies areas where processes can be improved to enhance productivity, reduce costs&nbsp;or better meet business objectives.&nbsp;4. Creates detailed process maps or flowcharts to visually represent current and proposed&nbsp;workflows.&nbsp;5. Redesigns processes for workflow optimization.&nbsp;6. Supports the implementation of redesigned or new processes, ensuring smooth&nbsp;transition and adoption.&nbsp;7. Creates comprehensive change management strategies and techniques to support the&nbsp;successful adoption of the new system.&nbsp;8. Develops and implements approved strategies to facilitate a change ready culture and&nbsp;enabling environment.&nbsp;9. Collaborates with Communication Specialist to design specific messages to be&nbsp;communicated while addressing concerns and building buy-in among stakeholders.&nbsp;10. Performs other related duties as required.&nbsp;

Key Competency

Technical Competencies:<ul><li>Data Analytics and Process Analysis Skills </li><li>Knowledge of Process Mapping and Improvement Methodologies </li><li>Problem Solving Skills Change Management Strategies and Techniques </li><li>Change Readiness Assessment </li><li>Change Resistance Management </li><li>Change Program&nbsp;</li></ul>Behavioural Competencies:<ul><li>Leadership and Team Management Skills </li><li>Adaptability and Flexibility Skills </li><li>Time Management Skills </li><li>Communication, Interpersonal Relations and Stakeholder Relations Skills&nbsp;</li></ul>

Job Information

Ministry of Public Administration (MPA)

Job Description

Key and Critical Responsibilities

Key Competency

Service Transformation Analyst

Job Information

Ministry of Public Administration (MPA)

Job Description

Key and Critical Responsibilities

Key Competency

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