Job Description
<p class="MsoNormal"><span style="line-height: 107%;">The incumbent is required to design, develop, implement, manage, maintain and provide support services under appropriate direction and guidance for the internet technology based applications of the Ministry. Duties include: providing key services related to the Ministry/Departments website and intranet solutions which include - assisting with the development of enabling policy and standards; assisting with needs assessment, and the design and development of the solutions; providing technical services in the coding and testing of these applications; monitoring, and providing assistance with the management of, the security, integrity and availability of the applications; promoting, maintaining and enhancing the solutions; assisting with related training and documentation; and supervising support staff as required.&nbsp;<span style="font-size: 10pt;"><o:p></o:p></span></span></p>
Key and Critical Responsibilities
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><b>DUTIES AND RESPONSIBILITIES:</b><o:p></o:p></span></p> <ul><li><span style="line-height: 107%;">Assists with the design of web-based applications of the Ministry/Department, by, for example, the configuration of packaged applications, and documents such designs using defined standards, methods and tools. <o:p></o:p></span></li><li><span style="line-height: 107%;">Develops, interfaces, tests, corrects, and documents web-based applications including the website as part of the Ministrys overall application development, configuration and maintenance process in accordance with agreed standards and specifications. <o:p></o:p></span></li><li><span style="line-height: 107%;">Assists with the development and execution of software tests, including user acceptance testing, for all new or updated web applications such as the Ministry/Departments website and intranet solutions.<o:p></o:p></span></li><li><span style="line-height: 107%;">Commissions and decommissions internet-based applications in accordance with the Ministry/Departments defined procedures and instructions or accepted leading practice, and accurately maintains the related service and support records. <o:p></o:p></span></li><li><span style="line-height: 107%;">Monitors the performance of the Ministry/Departments website and intranet applications, and resolves any technical and performance issues identified using standard processes and procedures, and performs assigned software maintenance and performance improvement tasks. <o:p></o:p></span></li><li><span style="line-height: 107%;">Monitors the levels of service delivered by the Ministry/Departments website and intranet solutions against documented service level agreements or the levels anticipated by the Ministry/Departments customers, diagnoses identified service delivery problems, and initiates action to maintain and improve the current levels of service. <o:p></o:p></span></li><li><span style="line-height: 107%;">Assists with the project management of assigned internet technology projects, by identifying and mitigating project risk, ensuring quality in project delivery, and managing any assigned resources.<o:p></o:p></span></li><li><span style="line-height: 107%;">Delivers learning activities, including end-user training, to a variety of audiences in areas of technical specialisation and for any assigned projects. <o:p></o:p></span></li><li><span style="line-height: 107%;">Maintains knowledge of specific technical specialisations in internet technology based applications including website and intranet technologies; programming procedure and languages; web design, authoring, development, administration and security tools; and utilises this knowledge in performing job duties. <o:p></o:p></span></li><li><span style="line-height: 107%;">Maintains an awareness of the opportunities provided by new and emerging internet technology-based, tools and techniques and advises on their relevance and potential value to the Ministry/Department.<o:p></o:p></span></li><li><span style="line-height: 107%;">Performs other related duties as required.<span style="font-size: 10pt;"><o:p></o:p></span></span></li></ul>
Key Competency
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><b><span style="font-family: " work="" sans";"="">KNOWLEDGE, SKILLS AND ABILITIES </span></b><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal"><span style="font-size: 10pt; line-height: 107%; font-family: " work="" sans";"=""><b>KNOWLEDGE:&nbsp;</b></span></p><span style="font-family: " work="" sans";"=""> </span><ul><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Considerable knowledge of web technology including websites and intranets, web authoring languages and tools, web design and architecture, and web development and implementation.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Knowledge of the management and operation of websites and intranets within a government based or business organisation.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Knowledge of project management tools and techniques</span><o:p></o:p></span></li><li><span style="font-size: 10pt; line-height: 107%; font-family: " work="" sans";"="">Some knowledge of relevant Public Service rules and regulations, instructions and procedures.</span></li></ul><p class="MsoNormal"><br></p><p class="MsoNormal"><b><span style="font-size: 10pt; line-height: 107%; font-family: " work="" sans";"="">SKILLS AND ABILITIES:&nbsp;&nbsp;</span><span style="font-family: " work="" sans";"=""> </span><br class="Apple-interchange-newline"></b></p><span style="font-family: " work="" sans";"=""> </span><ul><li><span style="font-size: 10pt; letter-spacing: 0.4px; font-family: " work="" sans";"="">Ability to think creatively and to implement website and intranet solutions.</span><br></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Ability to supervise technical and support staff.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Ability to communicate effectively both orally and in writing. </span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Ability to promote teamwork.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Ability to establish and maintain effective working relationships with colleagues.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Ability to interact positively with members of the public and external stakeholders.</span><o:p></o:p></span></li></ul><span style="font-family: " work="" sans";"=""> </span><p class="MsoNormal"><br></p><p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><b><span style="font-family: " work="" sans";"="">MINIMUM EXPERIENCE AND TRAINING:</span></b><o:p></o:p></span></p><span style="font-family: " work="" sans";"=""> </span><span style="font-family: " work="" sans";"=""> </span><span style="font-family: " work="" sans";"=""> </span><span style="font-family: " work="" sans";"=""> </span><ul><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Minimum of three (3) years experience performing at a technical level including at least two (2) years experience in the development, operations and maintenance of web-based systems.</span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Training as evidenced by the possession of a recognized Bachelors Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area. </span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Certification in web technology management, such as Microsoft Certified Technology Specialist (MCTS) or CIW Web Design Professional. </span><o:p></o:p></span></li><li><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-fareast-font-family:Calibri"><span style="font-family: " work="" sans";"="">Training in relevant web technology solutions e.g. SharePoint and Websphere.</span><o:p></o:p></span></li></ul>