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Job Description

The incumbent is required to perform software maintenance and support duties for the specified information systems software of the Ministry/Department. Duties include: monitoring the evolving needs of the Ministry/Department for information; reviewing the capabilities of existing software applications and specifying changes needed; modifying the software application in accordance with agreed standards and procedures; performing maintenance on specified software application to resolve errors and failures and to address approved change requests; ensuring the integrity and availability of specific software applications; and supervision of other ICT professional, technical and support staff. Depending on work assignment, the incumbent will be required to perform these duties in a specified category of software application solutions such as a) the business information systems of the Ministry/Department such as finance, payroll and human resource management; b) the Ministry/Department-specific information systems; c) any defined combination of business and Ministry/Department-specific information systems. &nbsp;<span lang="EN-TT" style="font-size: 12pt; font-family: " times="" new="" roman",="" serif;="" background-image:="" initial;="" background-position:="" background-size:="" background-repeat:="" background-attachment:="" background-origin:="" background-clip:="" initial;"=""><o:p></o:p> SUBMISSION OF APPLICATIONS<o:p></o:p> &nbsp; All applications must include a cover letter, which clearly indicates the positions being applied for and should be addressed to: <o:p></o:p> &nbsp; The Permanent Secretary<o:p></o:p> Ministry of Finance<o:p></o:p> Attention: Director, Human Resources<o:p></o:p> &nbsp; <span lang="EN-TT" style="font-size: 12pt; font-family: " work="" sans";="" background-image:="" initial;="" background-position:="" background-size:="" background-repeat:="" background-attachment:="" background-origin:="" background-clip:="" initial;"="">Your cover letter together with your Curriculum Vitae, academic qualifications and other relevant certifications, two (2) work-related references, one (1) personal letter of recommendation, and a Police Certificate of Character, or receipt thereof (no later than six (6) months old), must be uploaded as a single pdf file (no greater than 2MB in size). MINIMUM EXPERIENCE AND TRAINING:<ul><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Minimum of five (5) years' experience at a supervisory level, in the area of ICT including at least two (2) years' experience in the operation, enhancement and maintenance of software applications, preferably within the public sector.</li><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Training as evidenced by the possession of a recognised Bachelor's Degree in Computer Science, Computer Information Systems, Information Systems&nbsp; Management, Computer Engineering or a related area.</li></ul>&nbsp;OR<ul><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Minimum of seven (7) years' experience at a supervisory level in the area of ICT, including at least four (4) years in the operation, enhancement and maintenance of software applications.</li><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Training as evidenced by the possession of a recognised Bachelor's degree.</li><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Certification in the area of ICT from a recognised institution.</li></ul>OR<ul><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Minimum of ten (10) years' experience at a supervisory level in the area of ICT, in addition to at least five (5) years' experience in the operation, enhancement and maintenance of software applications.</li></ul><ul><li style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;">Training as evidenced by the possession of a two-year Diploma/Certificate in the area of ICT from a recognized institution.</li></ul><o:p></o:p>

Key and Critical Responsibilities

<ul><li>Manages the software enhancement and maintenance projects of the Ministry/Department, including the identification and mitigation of project risk and takes steps to ensure quality in delivery.</li><li>Guides the scoping and analysis of on-going change initiatives and enhancements, and defines the related requirements to enable the support and maintenance of the software applications of the Ministry/Department.&nbsp;</li><li>Contributes to the design of information systems of the Ministry/Department, and provides inputs based on the support and maintenance experience and information.</li><li>Develops, tests, corrects and documents fixes, modifications and enhancements to the Ministry/Department's systems as part of the application software maintenance process, and in accordance with agreed standards and specifications.</li><li>Monitors, applies and strengthens the physical, procedural and technical controls in place to ensure continued confidentiality, integrity and availability of the Ministry/Department's information; and investigates suspected attacks and manages security incidents related to information usage.</li><li>Assesses, analyses, develops, documents and implements changes to the Ministry/Department-specific software applications through requests for change.</li><li>Validates and analyses information from internal and external sources, to meet the on-going information needs of the Ministry/Department and its users.</li><li>Monitors, investigates and reports on potential hazards and risk events arising from the on-going use of the information systems of the Ministry/Department.</li><li>Initiates and monitors on-going actions to investigate and resolve problems with specific information systems of the Ministry/Department, and assists with the implementation of the required solutions and remedies.</li><li>Investigates and documents the internal controls of specified software applications, and assesses compliance with relevant standards.&nbsp;</li><li>Drafts and maintains procedures and documentation for support of specific software applications; manages enhancements to software applications to ensure business performance improvements; and ensures that all requests for support are dealt with in accordance with agreed procedures.</li><li>Prepares, customises and delivers learning activities, including training on the application software systems of the Ministry/Department to a variety of users and stakeholders, on a routine and on-going basis.</li><li>Takes steps to enable the on-going compliance with Government's policies and procedures and established best practices around the use of Ministry/Department-specific information; and mitigates the risks involved in the use of such information by internal and external stakeholders.</li><li>Provides input into the continuity planning process for software applications of the Ministry/Department and implements the resulting plans.</li><li>Contributes to the planning and execution of system and acceptance testing of new or modified information systems, particularly in areas of technical specialisation.</li><li>Contributes to the planning and implementation of software releases, particularly in areas of technical specialisation, by undertaking activities such as risk assessment and stakeholder coordination.</li><li>Keeps abreast of the operations, management and maintenance of specified Ministry/Department's software applications and products and provides advice regarding their deployment.</li><li>Performs other related duties as assigned.</li></ul>

Key Competency

<div>KNOWLEDGE, SKILLS, AND ABILITIES:</div><div>Knowledge&nbsp;</div><ul><li>Considerable knowledge in operations and maintenance of software applications.</li><li>Knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.</li><li>Knowledge of project management tools and techniques.</li><li>Some knowledge of Public Service processes and procedures</li></ul><div>Skills and Abilities</div><ul><li>Ability to supervise professional, technical and support staff.</li><li>Ability to think creatively and to maintain software applications.</li><li>Ability to manage software maintenance projects.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to promote teamwork and manage conflict.</li><li>Ability to establish and maintain effective working relationships with colleagues and internal stakeholders.</li></ul><ul><li>Ability to interact positively with members of the public and external stakeholders</li></ul>

SENIOR INFORMATION SYSTEMS SUPPORT SPECIALIST

Job Information

Ministry of Finance

Job Description

Key and Critical Responsibilities

Key Competency

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