Job Description
The incumbent is required to support the daily operations of the ICT Access Centre to which assigned.&nbsp;<span style="letter-spacing: 0.4px;">S/He must provide direct over-the-counter servicing to public customers, who would require assistance in&nbsp;</span><span style="letter-spacing: 0.4px;">the use of the equipment and services and/or guidance in how to transact e-Services.</span>
Key and Critical Responsibilities
<ul><li>Provides first line responses to general enquiries regarding ICT and Internet Use.</li><li>Assists in the planning, coordinating and managing of training sessions and workshops.</li><li>Receives, records, sorts and routes incoming and outgoing correspondence and other documents.</li><li>Composes and issues routine correspondence; also preparing drafts of more complex correspondence and reports of meetings, conference etc. as directed.</li><li>Supports the preparation of brochures, simple reports, notices of matters arising at the Centre assigned as directed by the Manager and ICT Technical Officer.</li><li>Maintains a file register of memoranda, letters, reports and other documents and the associated filing system in keeping with established systems and procedures.</li><li>Generates a wide variety of documents such as letters, memoranda, minutes, reports, and spreadsheets utilizing appropriate software.</li><li>Attends to queries and ascertains the business of callers and visitors and guides them accordingly.</li><li>Orders and maintains inventory of supplies and equipment for the Centre.</li><li>Liaises with and engages community members.</li><li><div>Operates and performs minor maintenance on equipment such as photocopiers, facsimile machines&nbsp;<span style="letter-spacing: 0.4px;">and multimedia projectors as required in the day-to-day operations in the Access Centre.</span></div></li><li><div>Performing other related duties as assigned.</div></li></ul>
Key Competencies
<p><b><u>Knowledge:</u></b></p><p>Knowledge of office etiquette, practices and procedures.</p><p><br></p><p><b><u>Skills and Abilities:</u></b></p><ul><li>Ability to express ideas clearly and concisely, both in writing and orally to diverse audiences.</li><li>Ability to establish and maintain effective professional relationships and interact with different stakeholders.</li><li>Ability to use tact and diplomacy in the performance of duties.</li><li>Ability to present in a confident, credible and congruent manner.</li><li>Ability and willingness to motivate and encourage buy in to group processes.</li><li>Ability to observe and maintain confidentiality in the performance of duties.</li><li>Ability to demonstrate sensitivity and skill in interacting with people from a wide range of social, economic and cultural backgrounds, and sensitivity in handling unforeseen matters that arises before the service counters.</li></ul><p><br></p><p><b><u>Minimum Experience and Training:</u></b></p><ul><li>Five (5) or more O Levels including English.</li><li>Some work experience in customer servicing would be an asset.</li></ul>