Job Description
The General Manager, Operations directs and leads the Operations functions to deliver quality customer service and to achieve the Divisions Business Plan objectives and targets in support of the overall goals of TTPost.
Key and Critical Responsibilities
Directs, leads, and manages the TTPost Operations Team in execution and achievement of the Divisions operational goals, objectives and targets outlined in the Business Plan.<div><br></div><div>Participates and actively contributes to the leadership and strategic direction of TTPost as a member of the Senior Management Team.</div><div><br></div><div>Maintains expenditure within budget and continuously monitors, reviews and improves the cost-effectiveness of the Operations Division.</div><div><br></div><div>Ensures that approved projects (including the Operations - Capital Investment Plan) are prioritized, evaluated and implemented so that anticipated benefits are accrued.</div><div><br></div><div>Identifies, implements and leverages appropriate technological advances to improve TTPosts service performance and efficiencies</div><div><br></div><div>Ensures that Operations processes, especially those that affect customer satisfaction including on time delivery, Universal service, international mail shipments in/out and security, achieve required standards of performance</div><div><br></div><div>Implements approved policies &amp; procedures to prevent revenue leakages</div><div><br></div><div>Champions and drives the Divisions rollout of health and safety initiatives, activities, guidelines and best practices, ensuring adherence to requirements</div><div><br></div><div>Ensures that the Operations Division is properly resourced to achieve its strategic and operational goals and that the requisite employee performance review, training, development and succession plans are aligned</div><div><br></div><div>Plans and drives a quality improvement programme throughout the Operations Division</div><div><br></div><div>Ensures that appropriate information systems are in place to support Operations' decision making</div><div><br></div><div>Communicates TTPosts vision, goals and targets to Operations employees, ensuring that Managers operationalize plans into practical performance metrics by department and/or at the individual level</div><div><br></div><div>Ensures that HR policies and practices, and in particular good industrial relations practices, compliant with the collective bargaining process, are followed</div><div><br></div><div>Proactively responds to and implements changes to systems, processes and structures as required to mitigate challenges and changes that impact the Operations Division, ensuring timely and effective communication of these changes to affected audiences</div><div><br></div><div>Supervises assigned workforce, monitoring, appraising, motivating and disciplining as required</div><div><br></div><div>Monitors and ensures adherence to health, safety and environmental rules, regulations and guidelines</div><div><br></div><div>Performs other related duties that may be required by the job function</div>
Key Competencies
Proven ability to lead and grow the Operations Team<div><br></div><div>Significant experience in a Postal or related business would be an asset&nbsp;</div><div><br></div><div>Significant experience in developing and implementing strategies to increase efficiency, maintain quality, and ensure continuous improvement</div><div><br></div><div>Leadership</div><div><br></div><div>Team Player</div><div><br></div><div>Conceptual Thinking</div><div><br></div><div>Result Oriented</div><div><br></div><div>Excellent Communication skills, both verbal and written</div><div><br></div><div>Interpersonal skills</div><div><br></div><div>Team Building Skills</div><div><br></div><div>Organising skills</div><div><br></div><div>Time management skills</div><div><br></div><div>Analytical skills</div><div><br></div><div>Strong business acumen and ability to prepare business and strategic plans</div><div><br></div><div>Confidentiality</div><div><br></div><div>Dependability</div><div><br></div><div>Trustworthiness</div><div><br></div><div>Flexibility</div><div><br></div><div>Ability to manage change</div><div><br></div><div>A positive attitude, tact and courtesy&nbsp;</div>