Job Description
The incumbent is required to support the daily operations of the AI Centre to which assigned. He/she must provide direct over-the-counter servicing to public customers, who would require assistance in the use of the equipment and services and/or guidance in how to transact e-Services.
Key and Critical Responsibilities
<p>Provides first-line responses to general enquiries regarding ICT and Internet Use. </p><ul><li>Assists in the planning, coordinating and managing of training sessions and workshops.</li><li><span style="letter-spacing: 0.4px;">Receives, records, sorts and routes incoming and outgoing correspondence and other documents.&nbsp;</span></li><li> Composes and issues routine correspondence; also preparing drafts of more complex correspondence and reports of meetings, conferences, etc., as directed.&nbsp;</li><li> Supports the preparation of brochures, simple reports, notices of matters arising at the Centre assigned as directed by the Manager and ICT Technical Officer.&nbsp;</li><li> Maintains a file register of memoranda, letters, reports and other documents and the associated filing system in keeping with established systems and procedures.&nbsp;</li><li> Generates a wide variety of documents such as letters, memoranda, minutes, reports, and spreadsheets utilizing appropriate software.&nbsp;</li><li> Attends to queries and ascertains the business of callers and visitors and guides them accordingly.&nbsp;</li><li> Orders and maintains inventory of supplies and equipment for the Centre.&nbsp;</li><li> Liaises with and engages community members.&nbsp;</li><li> Operates and performs minor maintenance on equipment such as photocopiers, facsimile machines and multimedia projectors as required in the day-to-day operations in the AI Centre.</li><li> Performing other related duties as assigned</li></ul>
Key Competencies
<p><b><u>Knowledge:</u></b></p><p>Knowledge of office etiquette, practices and procedures.</p><p><br></p><p><u><b>Skills and Abilities:</b></u></p><p><u style="font-weight: bold;"></u> Ability to express ideas clearly and concisely, both in writing and orally, to diverse audiences.&nbsp;</p><p> Ability to establish and maintain effective professional relationships and interact with different stakeholders.</p><p> Ability to use tact and diplomacy in the performance of duties.&nbsp;</p><p> Ability to present in a confident, credible and congruent manner.&nbsp;</p><p> Ability and willingness to motivate and encourage buy-in to group processes.&nbsp;</p><p> Ability to observe and maintain confidentiality in the performance of duties.&nbsp;</p><p> Ability to demonstrate sensitivity and skill in interacting with people from a wide range of social, economic and cultural backgrounds, and sensitivity in handling unforeseen matters that arise before the service counters</p><p><u><b><br></b></u></p><p><b><u>Minimum Experience and Training:</u></b></p><p> Five (5) or more O' Levels including English.&nbsp;</p><p> Some work experience in customer servicing would be an asset.</p><p><b><u><br></u></b></p>