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Job Description

This incumbent is required to develop, implement, direct, and evaluate the Ministrys/Departments&nbsp;communications stakeholder engagement and marketing strategies and programmes, including citizen engagement,&nbsp;public relations, media relations, digital content, and the Ministrys/Departments identity/image programme.&nbsp;Duties include planning, organising, directing, and coordinating the work of staff engaged in the performance of&nbsp;related activities. Duties also include using communications as a vital component of the overall change management&nbsp;programme in support of the Ministrys/Departments initiatives amongst internal stakeholders and to inform&nbsp;clients, employees and the general public of initiatives and policies of the government and of the&nbsp;Ministry/Department.

Key and Critical Responsibilities

<ul><li style="margin-left: 21.4pt; text-align: justify;">Plans, organises, directs, and coordinates the work of staff engaged in the provision of Communications&nbsp;Services in a Ministry/Department.</li><li style="margin-left: 21.4pt; text-align: justify;">Designs, organises, and implements a creative and effective Communications and stakeholder engagement&nbsp;Strategy and work programme, including citizen engagement, public awareness, storytelling, digital media,&nbsp;media relations, event management, project design and management and crisis management.</li><li style="margin-left: 21.4pt; text-align: justify;">Oversees content management for the Ministry/Departments digital media platforms, ensuring that it is&nbsp;adequately integrated into the Ministry/Departments Operations.</li><li style="margin-left: 21.4pt; text-align: justify;">Prepares the more complex and sensitive briefs, media releases, advertisements, and presentations;&nbsp;reviews speeches to be delivered by the Minister.</li><li style="margin-left: 21.4pt; text-align: justify;">Prepares the more complex Cabinet/Ministerial Notes, internal notes, and other documents.</li><li style="margin-left: 21.4pt; text-align: justify;">Spearheads the development and implementation of media relations strategy to ensure proactive and&nbsp;positive media coverage of the Ministrys/Departments activities and to minimise negative media reports.</li><li style="margin-left: 21.4pt; text-align: justify;">Facilitates workforce effectiveness by setting the standard for monitoring the performance of staff&nbsp;supervised.</li><li style="margin-left: 21.4pt; text-align: justify;">Directs and participates in the preparation of the budgetary estimates of the Communications Division/Unit&nbsp;and ensures that expenditure is in accordance with financial guidelines.</li><li style="margin-left: 21.4pt; text-align: justify;">Provides strategic advice to members of the Ministrys/Departments executive and senior management&nbsp;teams, business unit managers and client sector leaders to build and protect the brand name and image.</li><li style="margin-left: 21.4pt; text-align: justify;">Defines and manages all aspects of strategic communications: public awareness, brand and reputation&nbsp;management, data and insights, internal communication, and relationship management for the&nbsp;Ministry/Department.</li><li style="margin-left: 21.4pt; text-align: justify;">Directs the conduct of research activities to evaluate the effectiveness and efficiency of Communications&nbsp;and client service provided and recommends necessary changes</li><li style="margin-left: 21.4pt; text-align: justify;">Prepares the required inputs for the Ministrys/Departments Annual Report and other reports required by&nbsp;other agencies.</li><li style="margin-left: 21.4pt; text-align: justify;">Formulates policies, procedures, systems, and guidelines that support the Communications function in the&nbsp;Ministry/Department and ensures compliance.</li><li style="margin-left: 21.4pt; text-align: justify;">Oversees the budgeting, planning, direction, coordination, implementation and evaluation of major events&nbsp;and programmes in the Ministry/Department and ensures successful execution.</li><li style="margin-left: 21.4pt; text-align: justify;">Directs and coordinates staff engaged in the performance of protocol duties for the Ministry/Department in&nbsp;accordance with established standards to ensure appropriate etiquette is used in interactions with&nbsp;individuals such as dignitaries and officials.</li><li style="margin-left: 21.4pt; text-align: justify;">Advises on the development and implementation of citizen engagement strategies, programmes and action&nbsp;plans adopted by the Ministry/Department.</li><li style="margin-left: 21.4pt; text-align: justify;">Develops and trains staff supervised in the creation and implementation of Crisis and Issues Communication&nbsp;Plans.</li><li style="margin-left: 21.4pt; text-align: justify;">Participates in the procurement of consultants for communications and research services by defining the&nbsp;research problem, determining research methodologies and sources, advising on questionnaires and&nbsp;discussion guides, and reviewing reports and recommendations.</li><li style="margin-left: 21.4pt; text-align: justify;">Manages the work activities of consultants providing communications and research services.</li><li style="margin-left: 21.4pt; text-align: justify;">Contributes to the development of and provides oversight for customer relationships by maintaining&nbsp;constant dialogue, monitoring evolving needs, monitoring client care audits/quality indicators/client&nbsp;surveys, and developing early dissatisfaction detection mechanisms.</li><li style="margin-left: 21.4pt; text-align: justify;">Directs and coordinates the process for monitoring national, regional, and international news and provides&nbsp;the executive with media summaries as detailed in the delivery schedule.</li><li style="margin-left: 21.4pt; text-align: justify;">Performs other related duties as required.<o:p></o:p> </li></ul><o:p></o:p>

Key Competency

<ul><li style="text-align: justify;">Extensive knowledge of media issues, social marketing theory and practice,&nbsp;communications strategies and implementation and behavioural sciences.</li><li style="text-align: justify;">Extensive knowledge of stakeholder engagement, citizen engagement,&nbsp;marketing, public relations, advertising, promotion, and other marketing&nbsp;communication methods.</li><li style="text-align: justify;">Extensive knowledge of current theories and practices in communication&nbsp;research, planning and strategy, and the role of mass media.</li><li style="text-align: justify;">Extensive Knowledge of key Government policies, National Development&nbsp;Strategies, and priorities.</li><li style="text-align: justify;">Extensive knowledge of digital media strategies and management<o:p></o:p></li><li style="text-align: justify;">Knowledge of the Constitution of The Republic of Trinidad and Tobago.<o:p></o:p></li><li style="text-align: justify;">Considerable knowledge of the organisational structure of the Government of&nbsp;Trinidad and Tobago.</li><li style="text-align: justify;">Considerable knowledge of protocol procedures.<o:p></o:p></li><li style="text-align: justify;">Knowledge of Public Administration.<o:p></o:p></li><li style="text-align: justify;">Strong proficiency in strategic planning, project design and management<o:p></o:p></li><li style="text-align: justify;">Proficiency in the use of Microsoft Office Suite desktop publishing and&nbsp;communications technologies such as web applications, design/illustration&nbsp;software and/or databases.</li><li style="text-align: justify;">Skill in the use of personal computers.<o:p></o:p></li><li style="text-align: justify;">Skill in writing and editing, including a strong command of English.<o:p></o:p></li><li style="text-align: justify;">Skill in conducting research and in conceptual and analytical thinking.<o:p></o:p></li><li style="text-align: justify;">Ability to use e-government technology platforms.<o:p></o:p></li><li style="text-align: justify;">Ability to use the internet for research purposes.<o:p></o:p></li><li style="text-align: justify;">Ability to plan, organise, lead, and coordinate the work of professional and other&nbsp;support staff performing communications duties.</li><li style="text-align: justify;">Ability to develop effective and engaging branded events that will achieve&nbsp;Ministry/Agency goals.</li><li style="text-align: justify;">Ability to problem solve and work independently in a changing and multi-tasking&nbsp;environment with numerous deadlines.</li><li style="text-align: justify;">Ability to establish and maintain effective working relationships with&nbsp;internal/external partners.</li><li style="text-align: justify;">Ability to develop professional relationships in all aspects of the position,&nbsp;resulting in stable, consistent, reliable, and courteous communications when&nbsp;dealing with other stakeholders.</li><li style="text-align: justify;">Excellent oral, written, and interpersonal skills.<o:p></o:p></li></ul>

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Ministry of Trade and Industry

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Key and Critical Responsibilities

Key Competency

Manager, Communications

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Ministry of Trade and Industry

Job Description

Key and Critical Responsibilities

Key Competency

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